Hey @thethinklab.au ,
Nice work sorting this out! Thanks for sharing , ‘Value without country code’ being the key is a great catch, and We agree the label could be clearer. Those screenshots really help clarify it for others (Aus and US examples are spot on). Appreciate the update.
Regards,
Support Team
Browse all Zeroqode Plugins for Bubble
Hey @ZeroqodeSupport !
Some of my users start reporting issues with the plugin.
I will share some images.
The problem is happening regardless of the browser.
It is happening on iPhone (Safari), Chrome and Firefox.
And to make matters worse, not all users are experiencing this problem. For example, I can’t simulate the error on my computer, because everything works fine for me. But every day, more and more users are reporting this same problem.
Could you take a time to taka a look into it?
Hi @rpetribu,
Thanks for getting in touch. We’ve reviewed your issue with our dev team. From your screenshots, the problem could be due to the behavior of the plugin in certain devices or browsers.
We’ve tested the plugin demo page and everything works as expected on mobile devices, including iPhone, Chrome, and Firefox browsers.
Here are a few things we suggest to further investigate the issue:
Plugin Version: Please ensure you’re using the latest version of the plugin. We released an update that fixed the placeholder, so updating to the latest version might resolve the issue.
Browser and OS: Could you share more information about the OS and browser versions your users are using when experiencing the issue? It would be helpful to know whether it’s a specific browser or OS causing the problem.
Mobile or Web App?: Are you testing the plugin on a web app or a native app? All our plugins are designed for Web Apps first.
Element Configuration: Could you provide more details about how you’ve set up the Phone Number Input element and the workflows associated with it? We recommend reviewing your element configuration and ensuring that the input field is correctly bound to the right format (e.g., for international numbers or specific formats).
Test on Demo Page: To check whether this is an isolated issue, please test our live demo page on your mobile device and see if the issue persists. If the demo works fine, it might indicate that there’s an issue with the setup in your app.
Once we have more information, we can better assist you in resolving the issue. Please let us know if these steps help, or if you need further clarification.
Looking forward to hearing back from you!
Best regards,
Support Team
Browse all Zeroqode Plugins for Bubble
