I’ve been a staunch supporter of Bubble for quite awhile, I’ve only ever had praise and I’ve been happy to come to the support of Bubble when needed.
I have an App in use by a client and an issue based around pop ups has stopped the company from being able to function. I’ve seen many posts before with people getting very frustrated at issues arising without any control on their implementation and seemingly untold delays in getting things solved. I’ve seen loads of posts over the last 24 hours about this issue and yet my app has not been fixed, I’ve reported it and no doubt many others have too only adding to the swarth of new support tickets. I work for an MSP… good communication would help keep those ticket numbers down!
With this platform being used worldwide, why is support only for 8 hours a day? How on earth are Bubble able to provide confidence in using the platform when they only operate for 1/3 of a day. If my app fails due to Bubble’s incompetence, it could easily be at least 16 hours before someone even reads my ticket… scary right?!
It’s all well and good spending 100mil on attracting new users that create half built apps, flood the forum for basic logic help and never actually pay for the service. We waited for ages for the Responsive Design makeover, it was worth it but now there is so much focus on new users that simple things are just being ignored. Every new Monthly Update contains less and less actual content. I don’t care so much about ‘get built quick’ schemes, I however care deeply about fully tested, experience led changes to support established builders with actual apps that are paid for by a client and therefore generating Bubble revenue. Every new user that is attracted costs Bubble money, yet they don’t seemingly care about their current, money generating user base.
They should be aiming at getting more established coders onboard. The amount of time saved getting a prototype and then a production ready app built is hugely advantageous. Having full control of your stack means you have full responsibility to build and maintain it. How many newbies does it take to actually get an app built and onto a Professional Plan compared to industry insiders with actual clients?
On Bubble I have only worried about the functions not the physics, and although that can mean some ‘out of my hands’ issues, I’ve not been hit by any upto this stage. Sadly, they broke the physics and we have no control in fixing it, no visibility and it just supports the argument that Bubble is not the future for ‘people that can’ or ‘reliable money generating apps’
Bubble doesn’t make a beginner a coder, it makes an able person great. This app changed my future. No more free code camp. Just ideas to apps in weeks, not decades… so you know I’m not just grumpy about that loss of earnings… I’m genuinely concerned!
Implementing transparency over localisation, legally required privacy control or any of the other 100+ more important ideas requested for years from the community, was a clear display of the fundamental issue with Bubble.
I’ve never come across a thread on the Forum about needing transparency. I’ve not seen webinars about the fundamentals of transparency, nor marketing from competitors offering transparency as a major differentiator… Is that because it just not a priority for anyone but Bubble?
All these new hires yet it feels that Bubble is heading in the totally wrong direction. Is it too late to change or is it time to move away?
I’ve got 2 additional builds for paying clients that I am now looking for an alternative platform to use. Do I just go backwards and just build from scratch on my own stack and ignore all of my praise? Well if the client stops paying for the app that Bubble broke then it won’t matter, I’ll be down the job centre.
I started with 0% experience, 2 years in and I can think ‘In Bubble’, build in minutes what took me weeks to learn but if it’s all built on sand… what’s the point. I was a dreamer once. I would consider splitting your management team in half, half focusing on acquisition and the other half for retention.
Support the Builders, not the Dreamers.