Private files invisible in the mobile app

[filiiip]

Hello, I’ve been using Bubble for three years, but for the first time, I’m asking for some help here…
My web app is for schools, and within each school, users have a personal account. They can attach a profile picture to their personal account, and in Bubble, this image is a private file, attached to the school (Current User’s School).

Within the same school, everyone can see everyone else’s profile picture. This works perfectly on the web app, but I just created a mobile app and it’s not working.

Private images are visible in the test version of mobile app in Bubble, but they become invisible on BubbleGo and on the live mobile app.

Has anyone else encountered this problem? Do you have any idea what might be causing it?

A very big thank you for your help!

[themmara]

Commenting on this thread because we are also having issues with images showing and I’m curious if this could be related

[gabriel15]

I already reported this error; on the iPhone, no database or custom state information is appearing when accessing it through Bubble Go.

Bubble Go HELP!

Same bug here. I’m on paid plan.

[filiiip]

More precisely, with BubbleGo and the live Android app, only images uploaded by users via the Image Uploader component AND marked as private files do not appear in the app. Images uploaded directly from Bubble’s file manager or images uploaded via the Image Uploader component without checking the “private file” checkbox remain visible.

This issue does not exist on the web app.

Regarding the privacy statements of Google Play Console, it seems problematic to declare that profile pictures are public files…