Problem with login (some users get "didn't find credentials")

Need help
1

Hello all,

Some users of my app sometimes get the “didn’t find login with these credentials” when trying to log-in, even though I can login with their credentials from my computer.

This problem happens in some ways:

  1. Some times, users from the start can’t login with their credentials (which I create for them with a temporary password)
  2. Some times, they already made the permanent password and have been using the app for a while, and out of nowhere they start not being able to login.

For number 2, even when I reset their password for a temporary one (and can login with the temporary one), they still cannot log-in…

I will create a new login page to see if it solves the problem, but it feels so random I cannot even start to pinpoint what the problem could be…

2

First thing to check: the logs. Ask them the exact time they tried to log in and check the logs.

This sounds like it can be an issue where they try to login using the wrong environment. Text mode VS live mode.
Maybe some link somewhere sends them to the wrong environment.

3

image
image814×478 13.6 KB

This is what shows up (I zoomed in in the error)

edit: also created a second, much simpler login page… still the same error