# Refund Process for Template Purchase Error

**URL:** <https://forum.bubble.io/t/refund-process-for-template-purchase-error/197746>\
**Category:** Need help\
**Created:** [March 21, 2022, 4:44pm UTC](https://forum.bubble.io/t/refund-process-for-template-purchase-error/197746 "2022-03-21T16:44:02Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![colby](https://avatars.discourse-cdn.com/v4/letter/c/d07c76/32.png) [@colby](https://forum.bubble.io/u/colby)\
**Post date:** [March 21, 2022, 4:44pm UTC](https://forum.bubble.io/t/refund-process-for-template-purchase-error/197746/1 "2022-03-21T16:44:02Z")

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I purchased a template over the weekend and when I used my card for purchase I was given a notice that the card I was using was declined (Which was odd because I had the funds to cover it 10x over).  
I then proceeded to try again after re-entering the card number multiple times, checking my info each time, and the system continued to provide me a notice saying the card was declined and my purchase could not be completed. Upon using a different card’ the purchase worked’ but this morning I woke up to find $800 charged to my account (the $99 template charged 8 times).

I’ve tried contacting support and have received no response. Has anyone else experienced this?  
Any tips for getting this resolved?

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**Author:** ![lantzgould](https://avatars.discourse-cdn.com/v4/letter/l/ecccb3/32.png) [@lantzgould](https://forum.bubble.io/u/lantzgould)\
**Post date:** [March 21, 2022, 4:45pm UTC](https://forum.bubble.io/t/refund-process-for-template-purchase-error/197746/2 "2022-03-21T16:45:41Z")

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Reach out to Bubble support

[support@bubble.io](mailto:support@bubble.io)

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<div class="post-metadata">

**Author:** ![colby](https://avatars.discourse-cdn.com/v4/letter/c/d07c76/32.png) [@colby](https://forum.bubble.io/u/colby)\
**Post date:** [March 21, 2022, 5:11pm UTC](https://forum.bubble.io/t/refund-process-for-template-purchase-error/197746/3 "2022-03-21T17:11:40Z")

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Thank you.

I tried contacting them several times and I receive the same message: “Your issue will be addressed promptly”, but no one has responded.

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<div class="post-metadata">

**Author:** ![lantzgould](https://avatars.discourse-cdn.com/v4/letter/l/ecccb3/32.png) [@lantzgould](https://forum.bubble.io/u/lantzgould)\
**Post date:** [March 21, 2022, 5:12pm UTC](https://forum.bubble.io/t/refund-process-for-template-purchase-error/197746/4 "2022-03-21T17:12:24Z")

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I’d give them a little leeway. They work Mon-Fri so I’m sure someone will reach out to you today.

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**Author:** ![system](https://us1.discourse-cdn.com/bubble/original/3X/2/8/2847faa74692c2ffa5d939d3dc3724cdd060d247.png) [@system](https://forum.bubble.io/u/system)\
**Post date:** [May 30, 2022, 4:44pm UTC](https://forum.bubble.io/t/refund-process-for-template-purchase-error/197746/5 "2022-05-30T16:44:15Z")

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Closed on May 30, 2022, 4:44pm UTC

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