Need a little bit of help. I’ve got a good and bad thing.
Good thing: based on activity, I can tell users are returning to our product and using it.
Bad thing: I can’t tell how often each user is returning.
What are using to track this type of activity? How are you managing your SaaS metrics?
I used “last logon” as a metric, meaning whenever they press “login” I record the timestamp in their user profile, however this doesn’t work if you stay logged on.