Send Password Reset Email - not working

rudibakken · 2025-02-25T21:13:06.957Z

Hi I have a critical problem in my LMS app, and I hope someone can help me figure it out.

I use theCreate An Account For Someone Else to preregister users to our app, followed by Send password reset email. It has worked like a dream for a long while, but suddenly it stopped sending emails. I have checked if anything changed by accident in the workflow - but that is not the issue.

Here is the setup:

Skjermbilde 2025-02-25 kl. 22.06.041516×274 31.4 KB

followed by:

Skjermbilde 2025-02-25 kl. 22.05.371570×392 39.2 KB

Has anyone else experienced this lately?

veeslop · 2025-02-25T21:30:21.214Z

Hey !

Check out https://status.bubble.io/

rudibakken · 2025-02-25T21:58:07.224Z

Thank You

anthemmusicacademy · 2025-02-26T21:05:39.929Z

We’ve had our sendgrid key active for forever, but we’re still having the same issue. Did you have to do anything specific past having the sendgrid api key put into the settings in the bubble app?

rudibakken · 2025-03-02T09:39:11.836Z

I’m just waiting it out so far. Can’t send anything

AndyMountHood · 2025-03-02T14:22:55.000Z

While setting up my Sendgrid account, it asked me to add some CNAME and TXT entries into my DNS provider. That might be a step you overlooked. Even then, someone else said it wasn’t working for them until they removed their domain names from those entries–for example, shortening s1._domainkey.yourdomain.com to s1._domainkey

AndyMountHood · 2025-03-02T14:24:23.758Z

According to this recent post on X, even with your own Sendgrid key, you also have to be careful that you don’t get yourself blacklisted. https://x.com/brentonstrine/status/1894374943040626918

AndyMountHood · 2025-03-02T14:26:19.199Z

The outage, by the way, might be fixed. The Bubble status page now reads, " Monitoring - We have implemented a tentative fix which we hope will alleviate the email issues. We still recommend apps get their own API key for Sendgrid. Mar 01, 2025 - 17:43 EST"