Sendgrid plugin not substituting variables

pachocastillosr · 2021-01-19T22:53:32.942Z

Hi,

I am trying to create a welcome email with some dynamic information on it. However, bubble is not substituting the variables on the Sendgrid dynamic template with the information, it just leaves it blank. What am I doing wrong? I am attaching 3 pictures to show you whats happening.

PLEASE HELP.

what I get on my email, no substitution made1366×768 113 KB

sendgrid copilot plugin settings1366×768 107 KB

sendgrid template1366×768 102 KB

copilot · 2021-01-19T23:56:14.082Z

Hey @pachocastillosr,

You don’t need to encapsulate your tags with curly brackets in the Send email action.

pachocastillosr · 2021-01-20T00:01:16.043Z

Hi! @copilot thanks for the response.
I tried without the curly brackets in the Send email action and I get the same email without the variables, still doesnt work. I attached new screenshots:

image1366×768 107 KB

image1366×768 102 KB

image1366×768 115 KB

copilot · 2021-01-20T00:07:39.805Z

That seems rather odd! Give us a shout at plugins@withcopilot.com and we can take a look.

pachocastillosr · 2021-01-20T00:13:50.858Z

I just emailed you! Thanks!

pachocastillosr · 2021-01-20T17:38:03.199Z

Haven’t got yet any response from the email I sent. If anybody knows how to fix this I would appreciate your help A LOT! This has gotten me stuck from launching my landing page!

afterthoughtsystem · 2021-01-20T17:50:53.285Z

Hey @pachocastillosr,

Perhaps maybe try 3 curly brackets?

Eg: {{{ var1 }}}

Regards,
Johnny

pachocastillosr · 2021-01-20T18:13:41.049Z

Hey! I don’t know if you did it or they fixed the plugin today but it is working now! THANKS!