Some e-mails sent by "Send Request Meeting" workflow don't reach a recipient

bukalter · 2024-09-17T18:06:05.937Z

Hi,
I made application for reservations. There is a workflow that works this way:

user select free time slot and click confirm button then
API workflow is scheduled (current time + 2 minutes) and has 3 tasks inside:

Send Meeting Request to my e-mail
Send e-mail by Sengrid to client
Send sms by Twilio to client

clients always get sms and email
4. but some requests to me didn’t get or I get it with delay.

Is there some problem with emails (requests) directly from bubble?
Is there some option which can improve this process?
I didn’t see requests meetings template in sengrid? can I use it to meetings?

J805 · 2024-09-17T18:07:34.721Z

It’s because Bubble uses SendGrid, which is always having issues. Check it out:

SendGrid Giving You Trouble? Use Postmark Instead Showcase

[Screenshot 2024-09-04 at 1.26.00 PM] Here is a referral link that you can use, check it out: Postmark: Fast, Reliable Email Delivery Service | SMTP | API Instead of using the Bubble ‘Send email’ workflow or just adding your own API key, try Postmark instead. Sendgrid is constantly unreliable and I have never had an issue with Postmark. Just look at the forum: The list goes on and on… Anyways, Postmark has been a reliable and inexpensive way to send emails for all of your apps …

Meeting Request is done using the Bubble’s SendGrid Free Account that is shared amongst all of Bubble. They are constantly getting blocked because of ‘bad actors’ spamming people.

Does that make sense?

That is most likely why your (1) SendGrid established with your own API Key and (2) Twilio work well but (3) the other one doesn’t.

bukalter · 2024-09-18T06:58:55.165Z

Thanks for quick reply.
I’ve created account at Postmark after your post, but also I can’t see template with meeting request (with ICS file in attachment).
I used “Send Meeting Request” option directly in bubble because I can’t set up it in Sengrid and in Postmark. I have to get email with option to accept the meeting and add it to calendar.
Can you explain how I can do that in Postmark ?

J805 · 2024-09-18T13:37:34.145Z

Good question. I haven’t done that yet. @johnny do you have an alternative for that using Postmark yet? I don’t have an example I can share for the meeting workflow.

johnny · 2024-09-18T19:34:58.370Z

You can use a plugin to generate the .ics file, then send it to Postmark as a base64 format attachment

J805 · 2024-09-18T22:42:08.085Z

Do you have an example for them to look at somewhere by chance? @johnny

johnny · 2024-09-18T22:42:28.733Z

Of sending an attachment or the .ics file?

J805 · 2024-09-18T22:54:42.141Z

I guess both if they need it. If I have time next week, I can try to set up an example for them if you don’t have an example.

johnny · 2024-09-18T23:05:39.983Z

I def don’t have an example of both attachments and .ics, but I definitely have commented somewhere on the forum with both separately

bukalter · 2024-09-19T08:11:39.445Z

I created ics file by plugin “ICS Maker”. They have good demo page:
https://d39.bubble.is/site/equina-playground/ics_maker

but I can’t send it by Postmark pluggin
I have two and in both I have a problem how to attach it:
Step 1 (File has been created and I have it in table “ICal File” in column “file” type “file”

image895×595 21.7 KB

and I would like attach it to postmark mail:

first pluggin:

second:

image874×570 24.3 KB

bukalter · 2024-09-19T10:04:08.710Z

OK, it works
Attach file(s) field needs list of files (not one file), so we should use “:items until#1” instead “:first item”

image783×669 26.5 KB

First test has been finished with success and Postmark send email with invitation (ics file), so it looks like solution. I will implement it to my solution and I will check the percentage of emails reaching the target.
Thanks and I will back with results.

J805 · 2024-09-19T10:19:31.213Z

Awesome

system · 2024-11-26T18:06:51.096Z

This topic was automatically closed after 70 days. New replies are no longer allowed.