Hello, @erin.
Thanks for reaching out.
Can you please tell me what exact template you are using, your Plaid plugin screenshots, and all the details that could help us understand the current situation within your app? We would be glad to investigate this issue and help you resolve it.
But first, we should know what template you have purchased to check its Plaid functionality in an attempt to reproduce the error. Please provide us with as many details as possible. 
Regards,
Zeroqode Team