# Stripe Customer Portal Error

**URL:** <https://forum.bubble.io/t/stripe-customer-portal-error/198557>\
**Category:** Plugins\
**Created:** [March 25, 2022, 7:44am UTC](https://forum.bubble.io/t/stripe-customer-portal-error/198557 "2022-03-25T07:44:18Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![rap02739](https://sea1.discourse-cdn.com/bubble/user_avatar/forum.bubble.io/rap02739/32/259590_2.png) [@rap02739](https://forum.bubble.io/u/rap02739)\
**Post date:** [March 25, 2022, 7:44am UTC](https://forum.bubble.io/t/stripe-customer-portal-error/198557/1 "2022-03-25T07:44:18Z")

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@lantzgould

Hey guys ive been trying to figure out whats going wrong here. im trying to set up my customer portal and i keep getting this error when i try and access it.

The service Self Service Portal - Stripe Portal just returned an error (HTTP 400). Please contact the plugin author directly for feedback. Raw error:

{  
"error": {  
"code": "resource\_missing",  
"doc\_url": "[Error codes | Stripe Documentation](https://stripe.com/docs/error-codes/resource-missing&quot;),  
"message": "No such customer: 'cus\_Ilyt6zzddVuYbv'",  
"param": "customer",  
"type": "invalid\_request\_error"  
}  
}

 ![Screen Shot 2022-03-25 at 12.41.01 AM](https://us1.discourse-cdn.com/bubble/original/3X/a/9/a90b2a17a1d69993d698ee2c031a9b37acaaf354.png)  
 ![Screen Shot 2022-03-25 at 12.41.11 AM](https://us1.discourse-cdn.com/bubble/original/3X/0/1/0157db07b04c24357088bbd13f612458a9d69d6b.png)  
 ![Screen Shot 2022-03-25 at 12.41.48 AM](https://us1.discourse-cdn.com/bubble/original/3X/0/1/014719a5bfa3fb3cdbef838f97337e06a361e180.png)

Ive tried following along to every guide and video out there and i still get this error any help would be so appreciated! thanks in advance

- ryan

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<div class="post-metadata">

**Author:** ![lantzgould](https://avatars.discourse-cdn.com/v4/letter/l/ecccb3/32.png) [@lantzgould](https://forum.bubble.io/u/lantzgould)\
**Post date:** [March 25, 2022, 1:55pm UTC](https://forum.bubble.io/t/stripe-customer-portal-error/198557/2 "2022-03-25T13:55:32Z")

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Hi @rap02739,

Like bubble, Stripe has a dev and live version. Have you ensured the customer id you’re using in bubble matches whatever stripe version you’re using? They are not shared.

If the customer does not exist in Stripe, there’s an action in the plugin to create a customer, and you can save their Stripe customer id from there, too.