Stripe payment not complete

Hi everyone,

We are experiencing a problem with our payment flow. Some customers think that once the stripe payment is validated, they can close the tab before the redirection to our site. As the workflow is executed on the customer’s side, this is a problem for us as it cuts off the workflow before going to the next step. The order is therefore not processed afterwards (by the validate-payment backend workflow).

Have any of you already encountered this problem/have you any ideas for a solution?
(I’m thinking of scheduling a bw just before the payment to check if the stripe payment went through a few minutes later, but there is surely a better way).

Hey there,

Your best bet it’s to use Stripe webhooks. This should alleviate the challenges you’re facing.