Taking an app from Agency to a different paid plan

Questions
1

Hi,

I’ve built my app on an Agency account. This is my app, not for a client. I want to be able to move the app off of Agency onto a different paid plan but keep it in my current Bubble dashboard.

I reached out to Bubble support and their response was:

Please note that apps on an Agency plan can’t be upgraded directly to a paid plan like Starter while still remaining under the Agency plan structure. To move your app to its own paid plan, you’ll first need to switch it to the Free plan, and then upgrade it to the Starter (or any other) plan from there.

Once upgraded, the app will no longer share limits with your Agency account—it’ll follow the limits and features of the plan you’ve selected. It will still show up in your Bubble dashboard, but it’ll now be managed like any other standalone app instead of being part of your Agency plan.

But I have concerns about doing this. Taking the app to a Free plan removes all kinds of features, such as:

  1. Version Control - Will my version history be lost?
  2. Bubble API - Will my current API configuration be lost?
  3. Plugin Subscriptions - Will my plugins be lost?
  4. 200 Things - My app has far more than 200 things. Will my data be deleted?
  5. Will my backend workflows/triggers be removed/lost?

Anyone else with an Agency account been able to move to the Free plan, then to another paid plain without losing these (and other) things?

Thank you.

2

:grimacing: I tried testing this on a less important app, and I ran into a troubling result.

I took an app that had about the same amount of data (about 1,000 things) in it and I duplicated it. I left the option “Include database content” checked. The duplicate app was created, but the data in the new app did not come over from the source. The database is completely blank - all tables, including those that should have about 15 or so records.

I was going to use this duplicate app as a test going from Agency with 1,000 things in the database, having API configs set, etc. to a Free tier then back to a paid tier to practice/verify this before doing the real site.

3

I’ve never done this with an Agency plan app, but have plenty of times with apps on paid plans (including apps with over 100k database items) - and I’ve never lost anything (nor would I expect to).

4

Thanks Adam. I wouldn’t expect to lose anything either, which is why I’m unsettled.

When you duplicate your apps, do the new apps land on the Free tier? Given the Free tier only allows up to 200 “things” , does it complain about having 100,000 things?

5

I’m getting conflicting/vague information from support around how this process works. I can’t find documentation on these things, and their BubbleBot is providing even more conflicting information to what Bubble support is providing.

For example, Bubble support is saying that I can move the app from Agency to the Free tier, and all the data, premium features will remain intact, but hidden. However, BubbleBot says:

Unfortunately, you cannot move individual apps from an Agency plan to other plans (including Free) while keeping other apps on the Agency plan.

Your Options:

  1. Keep both apps on the Agency plan until you’re ready to deliver them to clients
  2. Cancel the entire Agency subscription (which would affect all apps immediately) and then set up individual plans for each app

So according to BubbleBot, I cannot breakout one app from Agency, move it to Free, then upgrade it alone to a paid plan. I have to cancel my entire Agency account.

It seems the safest thing to do is to just setup a separate Bubble account, and invite that account as a Collaborator. That way I don’t have to move the App to the Free tier and expose the app to seemingly latent bugs like the one I just discovered.

If I setup a new Bubble account, Invite that new account as a collaborator, can I still keep the app in my Agency account dashboard and develop it there, as well as manage/develop it from the other account as well? Or do I have to completely Transfer it to my new Bubble account?

Thank you.

6

Don’t overthink it. Downgrade to free, and upgrade to Starter as soon as you’re ready. Nothing is lost (unless you leave it on free, of course)

7

Are you saying you can’t do that?

I’ve never had cause to move an app directly from the Agency plan to a Paid plan in my own account, but it looks to me as though you can do that… just by selecting a paid plan.

I’m assuming you’ve tried that, and run into some issue?

8

Thanks George. So is the BubbleBot providing inaccurate information? Can I downgrade a single app to Free then a Paid account without affecting my Agency account and other apps on an Agency plan?

The only reason I’m overthinking this is there’s no documentation on the proper way to do these things, and I’m getting conflicting information from Bubble’s support resources.

9

I have not, as I’ve been told by Bubble support that this is not possible. One must move to Free from Agency, then to a new Paid plan.

1 Like
10

As it turns out, all I had to do was simply downgrade the plan directly to Starter. There was no need to go to the Free plan first, then upgrade to the Starter Plan.

Moving the app from Agency Plan to Starter Plan just worked. I wish support told me that in the beginning. Thanks @adamhholmes and @georgecollier.

1 Like