The disappointing way Bubble handled the bug where all my permanently licensed plugins suddenly became unpaid without warning

aslan.3a · 2025-01-25T09:23:59.156Z

To address the issue where my permanently licensed plugins were suddenly deactivated, leaving my clients unable to use them smoothly, I had no choice but to temporarily subscribe to these plugins just to get them installed.

After Bubble’s technical team finally identified the problem and resolved it by reconfiguring the plugins, they instructed me to cancel the subscriptions so that these plugins would revert to their original permanent license status.

However, what’s absurd is that I am still required to pay for the temporary subscriptions up until the cancellation date. I didn’t even ask for any form of compensation…

This is truly outrageous and unfair.

mitchbaylis · 2025-01-25T10:37:04.355Z

sorry to hear that

I’d say “this is unusual and not like bubble”… but that wouldn’t be accurate

the level and quality of bubble support seems to be degrading rather quickly over the last few years unfortunately.

of the last 20ish bugs I’ve submitted I don’t think any have been actually resolved. usually tickets take about 4 weeks before I get the inevitable “we’ve escalated the bug to our tech team who will reach out to you”… and then radio silence.

I’m sure the tech teams are working very hard and diligently - and maybe if I wait long enough I’ll get a response.

aslan.3a · 2025-02-03T03:29:28.165Z

In the end, after being overcharged by $66.69, Bubble finally agreed to refund me $24.29.

This isn’t a big amount of money—I’ve already spent thousands of dollars on Bubble.
However, due to their mistake, I am the one who has to bear the consequences, both as a customer and for my platform.
It’s truly unbelievable.

system · 2025-02-08T09:24:52.338Z

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