Subject: Urgent Demand for Transparency and Respectful Treatment from Bubble.io
To the Bubble.io Executive Team,
It is with great concern and frustration that I address the ongoing disruptions and instability plaguing Bubble.io’s hosting services. As a member of this community and a loyal customer, I demand immediate action and transparency regarding the recent changes in pricing and service structure.
The frequency of service outages, sometimes occurring 4-5 times a day, is beyond ridiculous and is causing substantial harm to businesses like mine. It is simply unacceptable that paying customers are subjected to such a subpar level of service. We are not your testing environment; your constant experimentation on production environments affects us all, and it is clear that this approach is not working.
In countless conversations with infuriated clients, I have been forced to explain the sudden and unjustifiable price hikes imposed by Bubble.io. The notion that we are all part of a larger pool of clients, treated as second-class customers, is disgraceful. Your upcoming pricing changes, effective October 1st, are set to further burden us with exorbitant costs, some nearly three times higher than before. This is an abuse of your position and an affront to your customers.
Furthermore, it has become evident that Bubble.io’s dedicated hosting environments, priced at an astronomical $3500 per month, are the only ones that offer the stability we expect. This blatant disregard for smaller customers and the insistence on pushing us into overpriced plans is unacceptable.
I demand immediate action from Bubble.io to rectify these issues. All customers should be offered dedicated hosting at the prices set to take effect on October 1st, providing the stability and reliability we deserve. Your continued failure to address these concerns will only result in further customer loss and tarnish Bubble.io’s reputation as a reliable platform.
We are not merely numbers or sources of revenue; we are individuals and businesses with families and livelihoods at stake. Show us the respect we deserve by implementing real solutions and offering dedicated hosting at fair prices.
If Bubble.io acknowledges and acts upon these demands by providing dedicated hosting at the upcoming October prices to all customers, I believe that the entire community would be willing to modify our subscriptions immediately to access this dedicated service. This collaborative effort would not only resolve the ongoing issues but also strengthen the trust and partnership between Bubble.io and its users. It’s time to address these challenges head-on and pave the way for a more stable and equitable hosting environment