User login issues

Hello!

I have a user who is unsuccessfully trying to log into our webapp My.Sholder.com. Every time they enter their credentials, the login form fields clear and nothing happens, or it takes her to a screen with no content but the background of the website.

Steps to recreate: attempting to login with this specific user’s credentials, regardless of location or device (I have tried her credentials from my computer)

Expected results: logging in takes the user to the homepage

Attempted fixes: clearing browser data/history/cache, attempts from other browsers (chrome, safari), attempts from other devices (computer, phone).

Any help would be much appreciated because there is virtually no way for this user to log in and do the necessary next steps for our business. Thanks so much in advance!

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