Hi. On user signup I trigger an email confirmation mail (via manual step after the “Sign the user up” step) with a link that includes the current user’s unique ID. Seems to work nearly all the time but sometimes the link that gets sent out has no unique ID so the user clicks it, gets my “email confirmed” screen but my database never records a confirmation and they can’t login.
Hard to track because in my Database I can see there is a unique ID for these guys, a few have emailed me but I’m sure I have lost users quietly in the background. I can see a bunch that have not confirmed emails but it is possible they just didn’t bother. I’m holding off emailing them in case it comes across pushy. But I will. I will also bcc myself on the confirmation emails so I can spot it ‘live’ when it happens.
This works most of the time, hard to see a pattern but possibly limited to a portion of users that signup via the Android app (users can access via Android or iOS apps or browser version). I can’t replicate it myself on my Android so it is tricky but I wonder is there some privacy wrinkle or what is going on?
Sorry I know my data here is a bit scant but hopefully the info above is clear. All help appreciated!
Thanks!
Steve.