Video Player Visual Element Trouble

Hi everyone,

Steve here from nestful. I’m looking for some help with using the video visual element:

I connected via YouTube using the video ID and the result was a black screen.
I tried with Vimeo and I now have a spinning wheel (please see
I’ve tried replacing the element and also tried different video content but had the same result.

Has anyone seen this before?

Many thanks, Steve (and Suzanne)

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