Video Player Visual Element Trouble

Hi everyone,

Steve here from nestful. I’m looking for some help with using the video visual element:

I connected via YouTube using the video ID and the result was a black screen.
I tried with Vimeo and I now have a spinning wheel (please see www.nestful.io).
I’ve tried replacing the element and also tried different video content but had the same result.

Has anyone seen this before?

Many thanks, Steve (and Suzanne)

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