Wasabi Plugin cannot upload stl

deltan · 2024-10-25T07:38:18.876Z

Hi @ZeroqodeSupport
My customer received the following error uploading stl file with Wasabi plugin
“Element WasabiS3 other file - 1 or more file types are not valid!”

But I accept stl file like this, and when I try it, I don’t receive this error. Only one customer recieve this.

スクリーンショット 2024-10-25 16.32.05322×118 6.88 KB

Moreover, he can upload pdf, zip, and the other files.

Why cannot he upload stl?

ZeroqodeSupport · 2024-10-25T15:22:36.717Z

Hi @deltan,

Thanks a lot for reaching out to us and using our plugin

From the screenshot you sent, please ensure that there’s a space and a dot in front of “zip” It should look like this: “image/*, .stl, .zip, application/x-zip-compressed, application/zip, application/x-7z-compressed, .pdf.” Make sure to add a comma and a space after each extension as shown in the example above!

Regarding the STL file, I’ve uploaded a design using our plugin with the same “Accept” configuration, and the upload was successful. I suggest requesting the exact STL file that your user can’t select and sending it to us so we can check if the MIME type is different. This could help us identify the issue

Feel free to send us an email at support@zeroqode.com with the details mentioned above, including a URL from this forum, and we’ll continue investigating this behavior!

Best regards

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ZeroqodeSupport · 2024-10-28T13:36:57.267Z

Hi @deltan,

We wanted to check in about the issues you encountered with our plugin while uploading STL files. Please provide us with the requested information so we can investigate this behavior further!

We’d be delighted to get to the bottom if it

Hope to hear back from you soon!

Best regards

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