Why do we use sendgrid again?

nick.lockley · 2024-12-09T17:42:09.990Z

After using bubble, postmark, mailchimp and several other applications for the last year I must say I am utterly shocked at the process required to simply increase limitations on bubbles internal/native email process by acquiring api keys from this 3rd party company…when the 3rd party company rejects your application for around 12 hours before asking you questions about your business and “goals” just to enable it.

Does everyone embrace this monstrosity or do most people just use postmark or something else for simple things like password reset emails from bubble?

Literally cannot believe I am being asked these questions just to enable one of the many email platforms out there after making it clear to them 12 hours ago that all of our signups were failing today due to this mystical limitation that isn’t exactly easy to just find or even mentioned in the bubble settings.

pfftt!

ramzizi · 2024-12-09T18:50:50.655Z

SendGrid has been awful in more ways than one. But my transactional emails going to spam was the final straw. Another huge annoyance was users not getting their password reset emails. I’m in the process of switching every single email to PostMark

It’s cheaper, more reliable, and they even have an app. The only downside is having to use HTML formatting for all emails, but that wasn’t too difficult to figure out. I’m doing everything with the API connector as well, and that way I don’t have to worry about a plugin breaking either.

nick.lockley · 2024-12-09T19:04:25.557Z

Thankyou ramzizi I appreciate you sharing your experiences on this.

I agree. I hate slamming suppliers over their process but it’s almost laughable that a company called sendgrid that nobody other than bubble uses has such a controlling process just to onboard.

I will move everything over to postmark as their platform has been flawless so far with the transactional emails. Albeit, it’s more time consuming to setup templates and pass values via the api but should be a small time investment for a layer of reassurance around email delivery.

Thanks for your input on this.

Nick

mitchbaylis · 2024-12-10T06:46:48.009Z

postmark is amazing
super simple system
great pricing
simple api
clean message streams…

it’s a dream.

adamhholmes · 2024-12-10T07:57:24.768Z

nick.lockley:

I hate slamming suppliers over their process but it’s almost laughable that a company called sendgrid that nobody other than bubble uses

What?!..

SendGrid is one of the biggest, and oldest email service providers in existence.

It’s used by major companies including Ebay, Uber, Airbnb, Spotify, Booking.com and more…

nick.lockley · 2024-12-10T08:09:59.746Z

They have clearly had a better experience with onboarding than we have then lol.

In their defence, they have probably seen abuse in the past and simply need to run due diligence to ensure the longevity of their mail servers. This was less understandable yesterday while we were losing signups due to email delivery failures.

I am sure sendgrid are a fantastic company once onboarded.

mitchbaylis · 2024-12-12T03:31:09.849Z

in my experience they are the worst email sender to use

you’re better off with postmark or clicksend or mailgun

sendgrid are at the bottom of my list along with brevo - 2 once great companies that got too big and then lost focus and customer support

J805 · 2024-12-12T04:38:35.868Z

I have been using Postmark for many years on all my apps for one price and haven’t looked back since.

johnny · 2024-12-12T07:30:53.876Z

Sendgrid is just bad in so many ways like you mentioned. I switched to Postmark and never looked back when Sendgrid had such bad deliverability their support team basically said the only way to fix it was to upgrade to their Pro plan and purchase a dedicated IP -_-

Postmark’s also affordable

But I think it’s also important to know that the vetting process also exists with Postmark in order for them to maintain the high deliverability rates and reputation they have.

I think the reason Bubble doesn’t explicitly offer more than one ESP is that they originally just supported Sendgrid and since you can use the API connector to tap into other ESPs like Postmark, it’s not a priority for them to create an out-of-the-box solution for something where there’s a workaround.

Also here a tip I learned from using Postmark:

Don’t stack all your email sending into one Postmark server – especially if you send emails on behalf of your customer. You should separate each customer into their own server (you can have unlimited servers) because Postmark, in order to maintain their high deliverability, sometimes will stop sending on the server if they see malicious traffic and ask you what’s going on. When they do this and if you have all your emails sent through one server in Postmark, all email sending in your app will grind to a halt. If you have multiple servers in place for each customer, it’d only affect that one customer’s Postmark server.

This might be overkill, but if email is super important to your app, you might also consider having a backup provider if Postmark ever goes down. Another ESP I would recommend is Resend or Loops (they have marketing and transactional email sending)

randomanon · 2024-12-12T07:56:11.587Z

adamhholmes:

What?!..

SendGrid is one of the biggest, and oldest email service providers in existence.

It’s used by major companies including Ebay, Uber, Airbnb, Spotify, Booking.com and more…

Yeah it’s literally “the default.”

Never had a problem with it myself.

nick.lockley · 2024-12-12T08:45:23.278Z

they have now responded and approved our setup.

we will most likely move this over to postmark as the logs in bubble just show a successful email send so it’s hard to track the outcome but in postmark we can just check activity logs etc.

assuming sendgrid have similar portal but decision was made yesterday so no worries now lol

audreykucer · 2025-01-11T21:57:28.933Z

J805 any tips for converting my aesthetic Sendgrid emails to Postmark for someone that doesn’t know html? Everytime I download and upload the html to Postmark I get an error. Or do you offer this service so I can switch to Postmark?

J805 · 2025-01-11T22:41:43.824Z

Hey @audreykucer

I would be happy to help either way. What would you like it to look like? I can try to give you some HTML. If you need help implementing it, you can always book a coaching session with me to help set it up.

system · 2025-02-17T17:42:30.096Z

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