Why Pay for a Bug We Didn't Cause? This post contains a high amount of WU

georgecollier · 2024-10-24T12:37:46.913Z

randomanon:

like how Zeroqode took over a bunch of individual plugins.

That’s going well

randomanon · 2024-10-24T12:40:06.210Z

Would go well if it was Bubble devs instead of sweatshop dudes, but you already knew that.

asked111 · 2024-10-24T16:52:31.411Z

Zeroqode have been amazing to me just saying.

boston85719 · 2024-10-25T03:44:17.783Z

Stripe plugin by bubble. Rich text editor by bubble. File uploader by bubble. Air Date/Time picker bubble.

Those are a few examples of why plugin development should not be in the hands of Bubble.

georgecollier · 2024-10-25T07:13:13.165Z

boston85719:

Air Date/Time picker bubble.

This is Zeroqode (and is better than default Bubble element)

boston85719 · 2024-10-25T07:29:21.104Z

Yes, I was referring to the one by Bubble, just had a brain fart by adding Air in front of it, as I have not used the Bubble date/time picker in the last 6 years and only use the Air Date Time/Picker Zeroqode recently purchased.

johnny · 2024-10-25T16:29:13.234Z

I randomly came across the same issue – it shows as a “Deleted Search” consuming WUs

image449×498 18.2 KB

and then Bubble support said it was coming from the Hero Icons plugin… and to delete the plugin

image595×274 54 KB

Edit: more info provided by support

Screenshot 2024-10-25 at 10.56.11305×385 34.2 KB

To me, it seems like Bubble needs better logging to be able to better identify these edge cases – wasn’t an issue for me in the past

dorilama · 2024-10-25T21:24:01.853Z

it is so strange. it would be interesting to know what is triggering this behaviour. one more thing to know when building a plugin.
would you mid sharing some info about how the repeating group and plugin was set up? can you actually see the extra api calls for data in the network panel of the dev tools?
a page with a hidden rg with the heroicon inside does not trigger network requests until the rg is showed, there must be something else.

johnny · 2024-10-25T21:35:34.218Z

I would share, but i have no clue which RG this is from… i’m waiting to support.

I had no idea it was even this plugin — it only says “Deleted search” in WUs

Kayami · 2024-10-26T13:59:00.305Z

thanks @johnny i’ll contact support as well about this to try and get more information or even hopefully figure it out together

i don’t understand how this would be specific to the heroicons plugin and not just all the custom element plugins inside of repeating groups

so i can only imagine that there will be multiple element plugins that cause this bug to happen, but it makes sense that people notice it with heroicons because it’s common to have icons in repeating groups

johnny · 2024-10-26T19:58:08.864Z

Yeah, I agree. It’s kind of odd that it only points to your plugin The regular Bubble Icons element doesn’t seem to be affected…

johnny · 2024-10-29T16:03:14.526Z

Update from support/the tldr;

They basically said don’t use the Hero Icons plugin and use the native Bubble icons element to avoid this excess WU usage ._.

brenton.strine · 2024-10-29T21:15:28.619Z

Why pay for a bug we didn’t cause?

The Hero Icon Plugin was interfering with the RG’s condition.

Here’s the thing… you did cause this bug by installing a third-party plugin and not detecting or diagnosing a problem in how it worked. Bubble is a programming language. Programming languages are complex and can behave unexpectedly. The burden is on the developer to build an app that works, and to verify that third-party tools don’t cause problems.

If Bubble had somehow fundamentally broken the way Bubble operates, that would be an entirely different issue: you have a right to expect the system to behave consistently.

boston85719 · 2024-10-30T03:50:04.589Z

brenton.strine:

If Bubble had somehow fundamentally broken the way Bubble operates, that would be an entirely different issue:

I’d argue changing the pricing structure to WUs has fundamentally broken the way Bubble operates.

dorilama · 2024-10-30T07:40:53.701Z

thanks for the update.

since a lot of successful apps on bubble do use plugins (public or private) it’s surprising not to have a proper postmortem about this bug that could affect any other plugin.

eren · 2024-10-31T09:49:46.657Z

Since I have experienced a development on this side, I wanted to share it with you. I received a surprise email from the Bubble support team. They refunded the excess WU consumption during the bug report process and issued a refund for my invoice regarding this. Although they stated that this was an exceptional case, it is good news.

First of all, this is definitely the behavior I expected. It keeps the reliability of this platform and the team stable, and even increases it. I hope they take a look at the ideas and comments above and implement potential improvements for a better experience.

boston85719 · 2024-10-31T10:12:10.529Z

I’m glad they did the right thing and not what some other users on this thread were advocating for or attempting to rationalize. Thanks for the update.

mghatiya · 2024-11-06T16:31:03.876Z

boston85719:

I have not used the Bubble date/time picker in the last 6 years and only use the Air Date Time/Picker Zeroqode recently purchased.

I used to use Air Date picker as it seems to have more functionality. But I have stopped using it now and use the native picker (even though it sucks in terms of UI and functionality).

This is because Air Date Picker plugin had caused problem to me. I had faced some strange behaviour where there was a date picker and a text area along with a submit button on a page. Submit button was just for the text area input to submit. When users used to submit the button, somehow the air picker used to get reset. I took it to Bubble support and they refused to handle it saying they can’t handle plugins. I switched to native date picker and at least it works reliably.

So I do have more trust in plugins built by Bubble actually.

mghatiya · 2024-11-06T16:31:26.142Z

Wow, great news.

Kayami · 2024-11-22T11:30:27.635Z

in the meantime we’re contacting the bubble team to see if we can do something about this and hopefully clear up the exact issue, and if other plugins cause the same issue

glad to hear that at least the overage situation was resolved @eren