Workflow missed step or can't find? Reading service logs

magazine · 2024-08-13T17:47:37.329Z

Hi,

I noticed that for this workflow on the left, for some reason, when it was making a change, it could not find the object to make a change. While on the right, it was able to find the object. The object that it is updating existed already. This workflow is the same steps but just different user. I do not know why one user was able to find one and one user was not able to find one.

servicelogs1591×129 22.5 KB

Also, for service log, what is button A? Why does sometimes the actual button name is correct and sometimes it isn’t there. If i click the Button A, it will redirect me to the workflow where the button has an actual name.
Screenshot 2024-08-13 104618

system · 2024-10-22T17:48:11.219Z

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