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Workflow stopping after "charge user"

This may very well be user error, but here we go…

I have a workflow which includes two “charge user” actions, only one of which should run based on an “only when” check.

The charges are happening, but the rest of the workflow is not running. My guess is that it is failing the “only when” check for one of the charges and stopping right there instead of just skipping over it. It’s working in test, so I’m at a loss on how to reproduce it. Am I doing something wrong?

I would remove the charges and put the “only when” logic with just a display element action to verify that the logic is what you anticipate it to be. Then you can see if the element displays or not correctly and use the same logic back with the charges when you find out what’s wrong.

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