Zeroqode plugin - Air chat pro plugin - Cannot see messages!

Need help Plugins
1

I bought zeroqode plugin for chat PRO air chat - and followed their docs guide on website. I used my scratchpad page to implement this.

  1. configured DB and data types as they say
  2. chat element shows up when preview
  3. but the messages i type i cannot see - ???
  4. messages seen in DB - means configured correctly.
  5. checked many times about chat element - appearance and cannot find anything weird on my side but still cannot see the messages.

IF anyone has this plugin, what did i do wrong?

  • why i am not able to see messages?
  • do i have to set up the chat element on both user’s page? and setup workflow on both user’s page?

thanks in advance guys

2

Hello @applepatient,

Thank you for reaching out, we have also noticed your message in other thread, please feel free to continue our communication on one thread. :pray:

Regarding the concern of typed messages not showing on the screen, here are a few steps to troubleshoot and resolve the problem:

Verify Database Setup

  • Ensure your database fields are correctly configured as outlined in the documentation. You typically need fields like:
    • Messages (to store the list of messages).
    • User or Sender (to identify the message sender).

Confirm Workflow Configuration

  • Check that your workflow saves messages to the database whenever a message is sent. Here’s an example workflow:
    • On button click (e.g., “Send”), trigger a workflow.
    • Save the input’s value (message content) to the database.
    • Refresh the chat display (e.g., a repeating group) to show the latest messages.

Check Repeating Group or Chat Display

  • Ensure the element displaying the chat messages is set up to fetch data correctly from the database. For instance:
    • The data source of your repeating group could be: Do a search for Messages, sorted by Creation Date.

Debug Visibility Issues

  • Review any conditional formatting or states that control the visibility of the messages. If a condition is unintentionally hiding the messages, it may prevent them from displaying.

Additionally, we recommend checking the demo editor for the Air Chat Pro plugin to see how everything is set up and functioning there. You can explore the workflows and configurations to compare with your setup:

Please check these points and let us know about any progress on your side, thanks and we look forward to your response.

Best regards,
Support Team
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