Zeroqode video player plugins error

dimaris · 2024-10-08T15:14:58.262Z

Hello, greetings, I have a problem with the plugin
Video Player, I have been trying to put it on mute as I show in the image but it does not work correctly… I have checked the demo many times but it still does not work correctly… any recommendations? How do I contact the developer?

Screenshot 2024-10-08 1112201886×933 59.9 KB

ZeroqodeSupport · 2024-10-09T11:19:53.788Z

Hi @dimaris ,

Thank you for reaching out!We’ve verified the Live Demo Page here, and everything is working as expected.To better understand the issue you’re experiencing, could you please provide more details about your use case?
Specifically, it would be helpful if you could share following:

The plugin version you are currently using, along with the OS and browser where you’re testing your app
Additionally, it would be helpful if you could share a screenshot or a Loom video showing the plugin element settings, states, and the workflow you’re using.

I also observed that the custom state you’re using to mute the video appears to be set in the conditional tab of the page (index) element, rather than in the conditional tab of the plugin element, as demonstrated in our Demo Editor page.

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Looking forward to your response!

Best regards,
Zeroqode Support team

ZeroqodeSupport · 2024-10-14T16:58:40.431Z

Hi @dimaris !

I wanted to check if you’ve had a chance to review the previous steps.

If you’re still experiencing any problems, please feel free to share a Loom video with us. We’re here to help and would love to assist you in resolving the issue.

We are looking forward to your reply!

Regards,
Zeroqode Support Team

system · 2024-12-17T15:15:36.144Z

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