Ziggeo recorder not recording in HD

So I’ve used every Ziggeo plugin that’s available and have even built the recorder via HTML. The problem I’m hitting is that I’m unable to record in HD even though I’m adding in the video profile into the recorder. I’ve been working with Ryutaro with the Comprehensive Ziggeo plugin as well as Karan from Ziggeo but I’m hoping maybe someone here may also have experienced the same problem.

Somehow I was able to record in HD awhile back with my HTML element but then couldn’t figure out how to capture the token so I went back to the plugin. Once I came back to my HTML element, it started recording in SD again. Anyone having this issue?