My experience with zeroqode.com

Tips
21

so what are you not satisfied with exactly?
you confirm that the template saved your TIME
you paid only $137 for a finished product.
I have personally answered your questions before you purchased the template and some of them after. including fixing something that wasn’t working correctly (responsive mode and helping you to avoid the zoom).
We never promised to provide any documentation and never promised to guide you all the way through the modifications.
So the only thing you are not happy is that we are not cheap? but it’s our right to set our own prices and to select the minimum budgets to work with, right?
Please tell us so that we understand what exactly is wrong and what are we blamed so much for?

 

Levon Terteryan
Founder@Bubblewits - #1 No-code Developer & Bubble Certified Partner
  Bubblewits.com - Get in Touch!
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22

the fact that you just offer a product.
No support for it, and you condition the customer for $2500 minimum work.
You SHOULD specify this on your MAIN PAGE. We give you a great template, but if you want to customize it, even for small things, we do not work unless we charge a minimum of $2500.
We don’t provide a documentation for what WE did. You have to read the documentation provided by bubble and then waste a lot of time to try and figure out what the heck we did there, and then, after you did that, search on the forum to see how you can change it to what you need. But it will not be a perfect fit, it will mess up other things and you will have like 40 errors in your console and you know what? DEAL WITH IT. If you wanted to modify it… we provided a perfect template for as it is.
Here’s a perfect example: have you considered (since you are clearly not from the US) that your template ONLY WORKS for businesses based in the US, UK and a FEW other countries that stripe accepts? Why? Because the seller has to signup for stripe account to receive the money from bookings. Tell that to a business like yours from Moldova.
Now, this is a serious problem If I want to accept ALL customers from all over the world, I have to change everything to braintree or other payment processor. You don’t offer support for that so what good is it then? If I change one thing it leads to 10 more errors, fix one more 20 more errors and so on.
Okay. Maybe I will go with stripe, then I will just have to:

  1. Disable the automatic stripe account setup for business when creating a listing;
  2. Find a way to manually pay the customers from your bank account;
    or
  3. Setup a braintree account and replace the entire payment workflow…

Who’d be better at editing your template than you? This is not democracy to make a template and then force the user to a minimum payment for custom work… minimum 50 hours. Don’t have employees and shut down your business if you can’t afford to pay them, don’t force me to buy minimum 50 hours of code.
I am strongly regretting getting this template now but I am too deep in to start all over again with another one or from scratch.
This thread was made so others will have their eyes opened before purchasing, to see what’s wrong in it. Now THAT’S democracy. As you said… I don’t force users not to buy fro you, I am just opening their eyes to be prepared.
You thought you had my mouth shut with the push notification. I just proved that I am right, that I don’t speak without knowledge and that I am also right to be upset with your policy.
Again, tell people BEFORE they buy, how much you charge for custom work.

23

We never promised anything that we didn’t deliver but today we added disclaimers to our template description pages so we don’t deal with this kind of time wasting discussions again

24

Thank you!

“Important Disclaimer
This template is sold “as is” and comes only with public Bubble documentation covering all the available Bubble platform features (available here https://manual.bubble.is and here https://bubble.io/reference). No other documentation, support or development assistance is included.”

Please include here your minimum hours request for any custom work as well as the cost /hour. That discalimer is usless as users might think they can pay, for small custom works, as I did.

This is exactly what I wanted. So other won’t get …not scammed but… tricked into buying something without support from the developer.
It’s like you go to buy a new car, and you get free repair for 1 year, but if I want to change my audio device from one with CDs to one with USB, then I have to pay minimum 50 hours of work, even if it will take 30 minutes or less to be done.

I appreciate it. Please add it to all of your templates.

As you can see, I didn’t post a bad review, I don’t want to ruin your image, I just want others to be aware before buying.

25

We added what we believe is enough to not mislead anyone. We are not forcing anyone to buy any services from us - any freelancer can do the customization work. And if the user is experienced then they can do the work themselves without paying anyone. Thus we are not going to add any mention of minimum hours or our hourly rate.
And let’s just close this conversation - we have spent enough of our time on this already. It would have been actually easier for me just to refund your payment than spending this much time with you on intercom and on this forum. And not only me but my colleagues too.
Goog luck with your product.

26

This conversation should remain here.
And I don’t want a refund, it’s easier to just give money back than to do the right thing, isn’t it?
I’ve also wasted time waiting for responses on your end.
Then it’s my right to rate the template as I think it is. Based on the template and support.

27

I have just refunded your payment. Don’t want this money.
Don’t care about your template rating either.
I asked Bubble to enable the publishers the option to reply so not only the reviewer has the chance to present their position.
Good luck with your product.
hope you make a lot of money with it.

 

Levon Terteryan
Founder@Bubblewits - #1 No-code Developer & Bubble Certified Partner
  Bubblewits.com - Get in Touch!
  Zeroqode.com - Buy Great Bubble Templates
  Builtwithoutcode.com - Bubble Apps collection
28

this is not about money spent on template!
The template is fine-ish as it is. It kinda bad that you can’t change the payment processor without having to edit all the workflow…
Other than that the template is okay.
I told you what upsets me.

L.E. I subscribe to having the option to reply to reviews. It is best that you can reply to a review.

29

it’s not okay or fine-ish, it’s a perfectly working, responsive template with great design, which can be used to build great products. 3 persons have worked on it almost a month full time every day. You could have asked as most of the users who are interested in this template what kind of payment processor is integrated and how to change it to a different one! If you knew it was stripe you could have checked with stripe which countries they support.
I bet you won’t find anything close to this template for less than 5000. more likely much more than that.
And yet you make all this fuss, bad rating and complains paying only $137 just because i wasn’t spending all my time with you on intercom teaching you how to do things on Bubble and how to modify the template.
Again good luck.
Hope not to hear from you anymore.

30

Yes, this is just a matter of point of view and I respect your opinion as well.

I agree that a lot of effort is needed to make a fully fonctionnal website or a template even when using Bubble.
I think it is much more interesting to have multiple small parts that we can combine together (kind of plugins) rather than a full template that we will have to modify entirely. Something closer to a proof of concept.
If you want to build a marketplace similar to another marketplace, there are tools for that similar to wordpress (more like a content management system).

I also don’t believe that Bubble will or should follow the path of Wordpress. Templates are perfect for Wordpress because wordpress is meant to let users focus on content rather than developping features.
With Bubble you have full control on the logic and data behind your app. It has much more to offer than being a content management system. Of course, each has its advantages and Bubble will never replace Wordpress.

When you have a wordpress template, the template itself has parameters that you can easily modify. More complex templates will have more parameters but you still have a kind of settings pannel for the whole template. In Bubble you cannot achieve that now, so you would have to go through the entire app, understand its logic and modify many different places in the workflow to achieve what you want.
I know by experiencing that builing a new page from scratch in Bubble is easy, but modifying an already existing page can be sometimes really annoying especially if it has many elements. I can only imagine that this is more an issue when the page has been designed by someone else.

Finally my feeling about most templates that are available (I don’t know if they are yours or not, I speak in general) is that most of them only reproduce the visual aspect of the website they try to duplicate, and most of the difficult aspects are missing (responsiveness, full height pages, and other things that are currently ahrd to achieve with bubble).

Personnally, I would rather buy a video tutorial explaining how to make the equivalent of twitter with bubble rather than a twitter template.

This is a very personal opinion, and I have to tell that I did not try any of your templates. But as I said previously, I am much more interested in Bubble templates to see how they are working rather than using them to start a project. Such templates sold with a paid tutorial (just as code snippets are often sold with tutorials) would be much more interesting for me.

I hope to be constructive here.
Anyway, good luck with your project :slight_smile:

PS : I am sorry that this conversation turned so bad, I really thought that it would be a constructive exchange arround how we see the future of Bubble template.

32

I get it that you are disapppointed, but I also don’t believe that this discussion should be hold here…
Public bashing is never the good option

33

so people shouldn’t know before they buy? How the staff acts when there is a problem and they ignore it?

34

Yes, Florent,
that’s very constructive and makes sense for most part. I

think it’s just a matter of preference. For me it’s easier to modify an existing app than to build everything from scratch. especially when it comes to design and responsive engine.

our templates are all responsive, with high quality design and front end, and the core functionality of the web-site that we duplicate including most of the difficult aspects. You can play with them in the preview mode and see.

yes, we are going to do that, it’s in our roadmap and we believe it’s a good idea.
Thank you.

 

Levon Terteryan
Founder@Bubblewits - #1 No-code Developer & Bubble Certified Partner
  Bubblewits.com - Get in Touch!
  Zeroqode.com - Buy Great Bubble Templates
  Builtwithoutcode.com - Bubble Apps collection
35

I know, just getting too emotional. We are investing so much of our time and efforts into this template thing, it’s not even profitable for us and we are subisidizing it from other work we do just to see this kind of attitude and time wasting useless discussions with users like the creator of this thread.
Thanks,
Levon

36

You first post was alright.
I mean you can be disapointed and share your opinion, and ask for other users experience, I have no problem with that.
You made your point with your first post, and they had the rights to answer which is nice.
But what followed should have been a private discussion between you two.

37

it stopped being private when he blocked me.

38

Yes, managing customer experience is not an easy task, I also have to deal with that each day and it can be very frustrating. Part of the job is also to keep things not personal.
Since this was a public post, it is normal that you have a right to answer.
Products are not made for all clients, and not all clients are made for all products. This is just a mismatch :wink:

39

exactly :slight_smile:
Thanks

41

Edit Nigel beat me to it :slight_smile:

I’m going to lock this thread, and might end up deleting it when I get through all the posts. It feels like there’s a lot of information better suited for a private conversation. While it’s totally fine to have an opinion on the quality of a product or service, this thread gets into a he-said-she-said that isn’t valuable.