Dear Andrei and All,
My name is Vlad, and I represent the company Bubblewits, that has also created and is running the project Zeroqode.
First of all - thank you very much for taking your time to share the feedback with us. We really believe it is always better to have a dialogue about anything that is a concern and can be done better.
We are sorry that your expectations on using our services were not met, and we want to make sure that you know that we are taking your concerns seriously.
Now to your points in details:
they take some time to respond;
- We will include the response to this point to the next point, if you don’t mind.
they don’t offer support (NOT EVEN A DOCUMENTATION…)
- Well, that is an understatement to say the least we have covered tens of questions from you during our conversations about the template, a lot of which where questions about the platform that we have also covered in details. We have also fixed a couple of issues that you have found when you started to use the template, so not sure why you are not mentioning that.
It a bit unfair to say that there is no documentation, because most of the information you were asking about and we provided is also available in Bubble Documentation ( Here and Here, for example), and on this very Forum which you seem to be getting good at
they don’t assist you with any customization (as it takes time).
- I assume that you meant - for free, which we have to admit is the case we are happy to solve any bugs or inconveniences that are found by the users for free, but if you require the development or consulting services, we have to charge for it.
they won’t accept jobs that are less than $2500.
- It’s less than that actually, but yes - with the current load on the projects we develop, we have to take a call and prioritize the incoming requests. I am not sure why it’s a bad thing, since this is our company’s internal business decision.
The main point here is that we commit to deliver value for the prices we quote, and If the cost is inconvenient for some of our customers - we are just saving one another’s time
When I asked Bubblewits (they’re the same) for an app as I needed, and they knew they already had the template that matched 80-90% of what I needed, it gave me a price that NOT EVEN the guys coding it (so using code not a visual programming or a template to modify it) told me prices 10 times cheaper…
- I am not sure we fully understand what you mean here, so we would appreciate if you could clarify it for us
You are right that you can absolutely find the resources to develop the responsive web applications (with or without code) for ~200 USD, but unfortunately, our costs and price model are different from that, so we are offering what we believe is right for our business to continue to grow and develop both Bubble as a development environment, and our business as a whole.
This is not a rebellion, I am just SO disappointed and I don’t want other to buy it without getting support.
I don’t think it’s a fear deal, but what is done is done.
We agree that it’s unfortunate that your expectations have not been met, but we also want to emphasize that we did not advertise that the price for the template you purchased includes the custom development and free Bubble development consultancy
We are happy you have been able to find the answers you require here on the forum, and we hope that you will continue to contribute to Bubble community the same way as lot of the good folks here on the forum does.
I think they should give you some at least “documentation” Even Wordpress themes they come with documentation and 1 year support and costs around 50-60$ not 200$.
I agree, and as mentioned before, pretty much all the documentation you need to run a Bubble application is included into the standard Bubble documentation. Bubble is fairly intuitive at times, but even we still go and check out the new and old features from time to time at the Manual and the Reference to make sure we understand how things work.
Without the understanding of the basic concepts, pretty much all the additional “Documentation” we will give will not be very helpful.
And yes, we have the ideas of offering the support packages to the people working with our templates, but we currently don’t, so I don’t think it’s fair to be angry on us for something that we didn’t offer.
A documentation and SOME support should be available. At least a chat or a forum…
Yep, that’s exactly what we have suggested to you in our latest chats the forum has all the answers, and we are glad to see you have leveraged it’s power
Hmm, I guess a name like zeroqode does set certain expectations. I think, however, that anyone who has spent time making a bubble app knows that whilst it is easier than coding, it still takes a significant amount of time, especially to get a polished look and a responsive design. Therefore I sort of disagree that custom Bubble dev work should come cheap.
Thanks we’re glad you like the name. And yes, we were also not sure why the custom work should come cheap or free, and why we are not able to set our own terms of engagement on custom projects.
That being said, I agree that there is no excuse for not providing adequate support and/or documentation. I guess the team, like other Bubble dev shops, is probably new to this. Hopefully, they will all sharpen up their processes as they, and the Bubble platform/ecosystem as a whole mature.
Yep, we agree to that as well.
I hope that the standpoint we have described above is helping to make the situation a bit more clear for everyone interested But yes, you are right to say that we will be working to improve the processes to make sure that the expectations are clearly communicated and set right from the start with all of our customers.
I agree. Compared to what you can get from one of the freelance pages the price is high here. I also bought a template here. It works ok but it would be nice with at least 3 month support I have a lot of errors in mine referring to an unknown missing plugin. The templates I have bought for other sites comes with support for much less…
Thanks! Would you mind reaching out to us at [email protected] or via the intercom at https://zeroqode.com to let us know what exactly is the error you are facing? we would love to help to resolve that.
And we will definitely think of the monthly support package, but currently we don’t offer that, unfortunately.
As mentioned, we really appreciate the time each of you have taken to share your thoughts, and we highly encourage the community to do the same - that’s the best and the quickest way for us to improve and make sure that everyone is happy.