Hello,
Henry here, from Bubble’s tier 2 support team. Thank you for bringing this to our attention.
As @beccijanereid stated, I assisted with a request they submitted regarding this, and I suggested clearing the browser used to access the app’s cookies and cache, then restart the browser entirely and reopening it.
Specifically, you might begin by completing the following actions:
- Delete your browser’s cookies and cache using the browser’s settings screen. It’s very important to delete both and you will be prompted to log back into most websites. If you are not prompted to log back into websites where you were previously logged in, this operation was likely not completed correctly.
- Restart your browser by fully quitting the application and reopening the application. Closing the window or tab alone will not work.
- Re-open the app’s editor in a Private or Incognito browsing window and gauge whether the issue persists.
These steps appear to have resolved the behavior.
We are actively monitoring this situation, and I would encourage any other users who are impacted to submit a support request for our team’s analysis on our team’s webpage!
This will be the best way for us to assist you as efficiently as possible.
When submitting a request please provide as much detail as possible regarding how we might reproduce the unexpected behavior you encountered, including a link the relevant app’s editor, the name of the branch where it seems to be occuring, and any additional details that will help us recreate your report!
Thanks in advance!