Hey @Bubbleboy
Thanks for keeping Bubble forum safe!
After this situation we have been contacted by a bubble representative (as we are a Bubble agency Agencies | Bubble ) who has asked us to share all communication with the customer.
Bubble representative (Eve) carefully checked all proofs and made sure that we did nothing wrong. Also they locked that thread - that’s why we cannot update it unfortunately.
Our rules mention that clients can ask for a refund after the first week of development. After the first week they either refund or continue.
In this particular situation the client asked to continue and that he didn’t want a refund after the first week (Bubble checked that and thay can confirm my words if that is not against their rules)
so we continued.
After the next iteration the client said that he doesn’t like the app and it doesn’t work at all (probably he didn’t need an app anymore) and asked for a refund - but we only do that after the first week.
So we transferred the app to the client and locked the communication after an aggressive tone