Anyone else get this error message?

Bugs
21

Thanks for the tag! Other users have reported this to our team as well; we have an open investigation for it with our engineering team, who are working to resolve it as soon as possible.

22

Thank you for your fast answer. Please let me know any progress on it.

23

Hello, everyone,

Thanks for your patience! Our team recently deployed a fix for this; please go ahead and test in your applications to ensure it meets your expectations.

24

Appears to be working as it should for me now. Thanks for fixing.

25

@jess @emmanuel @eve @josh @cal

Any updates on this?

26

Weā€™re still investigating, but we believe it was a DDoS attack. We put in place some protections using CloudFlare as a short term mitigation that should prevent anyone from using a similar strategy from impacting our performance.

Weā€™re still looking into how it was able to get by some of our other protections, and some issues with how our infrastructure responds to high load conditions that the situation exposed (some of the downtime was much more extended than it needed to be: our systems didnā€™t automatically recover the way they should have once the attack stopped, and we needed to intervene manually by restarting some of our servers).

Apologies for the disruption ā€“ weā€™re hoping to mine the incident for as much improvement to our infrastructure as we can get out of it, so at least the downtime yesterday buys us improvements in reliability in the future.

27

Josh, thanks for the update! Very informative

28

Jess, Josh thanks for your support and your answers.

29

Hi! Based on the status link it seems like everything is back to running but Iā€™m still getting a ā€œgeneral errorā€ bug trying to load my application. Iā€™ve filed a bug a few hours ago but have yet to hear back. Wondering if its just me and there is something I can correct on my own.

30

Hey @jess,
It looks like the problems persist, now I have problems with the conditionals, they worked right in the past, but recently they do not show updated information.
I would appreciate your support on it. Thanks in advance,

31

Hi @josh,

Currently, the conditionals do not work properly, and as you know it is an important part of the UX, for example I used 3 dropdowns to filter the information show to the user, the list show on the second one (sites) depends on first one value (customers), and the third one (contacts) depends on second and first one values.

Currently, the information is not updated on 2nd and 3rd if the user changes the value of the first one, so the app does not work properly, but it worked well in the past.

Thanks in advance for your support.

32

Hello,

Thanks for bringing this to our attention! If youā€™re still experiencing this, please go ahead and file a bug report if you havenā€™t already, and our team will be happy to investigate.

33

Thanks a lot @jess. I just check it and it is working.
I really appreciate your support.