Billing - I was charged basic plan while evaluating

This has to be the worst support tool - I signed up for a free trial to test the tool as we evaluate platforms, and I got billed even though I did not other than create a container.
I have requested that my bank (Chase) remove the charge and will contact BBB as well.
Not cool to not give us an out, you can see I did not even built anything.

This sounds like you signed up for a free trial and did not cancel before the trial period ended?
Have you tried connecting with support?

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