I am working on the development version of a Bubble application. It is already live with a paid plan (Plan Starter).
For a few weeks now, when I work on the development version and do a preview, after a few minutes, the system crashes and I receive the following message (screenshot attached).
It has become very frustrating to work on it since I am experiencing this issue.
I can’t understand what might be causing the problem: if anyone has encountered this issue before, I would appreciate any advice.
If you have paid everything (nothing declined) and are on a plan, it shouldn’t be an issue. Be sure to clear browser cache too (or try to load in in private session).
Hello, Thank you for your response (I didn’t receive a notification). Regarding the payment, everything is okay, so I will indeed try clearing the cache, and if the problem persists, I will contact the Bubble teams. Have a good day.
I reported my problem to Bubble’s technical support.
After several email exchanges, during which they asked me to perform checks and tests to reproduce the bug (depending on navigation, preview style to see if it was related to an HTML element or a plugin), a support team member directly investigated in my app
It turned out that the issue was caused by the configuration of the Autorefresh plugin, especially the Lockdown URL field, which was incorrectly set.
I am very happy with the support team’s effectiveness and the speed with which my problem was resolved.
