Enabling Agency subscription blocked my site?

I purchased an agency subscription and switched the plan for our project from “Personal” to “Agency”

However, as soon as I did that, it blocked my entire production site with a password prompt!!

Why did it do this and how can I prevent that? I saw the message when I switched to Agency:

The Agency plan lets you access all features to test the application you are building for a client. It will be password-protected by default and will only show a banner in live mode. Note that using the Agency plan for an app that is not built for a client is against Bubble’s terms and can lead to the termination of your Agency subscription.

So I’m trying to figure out which of these things is the cause of the problem.

It will be password-protected by default and will only show a banner in live mode

Ok, but I didn’t see anywhere to turn off the password protection?

using the Agency plan for an app that is not built for a client is against Bubble’s terms

Does Bubble think that because this app is within our same account that it isn’t for a client?

Also, I switched it back to “Personal” to fix it, but when I did that, it charged my account the fee for the Personal plan even though I already am paid up… in fact it’s done that 2 time. So now not only am I not able to take advantage of the Agency, but I’ve paid 3x for the month of June on top of that.

Hello @brenton.strine

When on an agency plan all apps are behind a username and password which you can manage in settings/general/rights. Just type username and password in each field to access the app.

As for the unfortunate experience that you went through please do share how Bubble support helped you fix the problem. Seems that they should help you through this.

Agency plans aren’t meant for production apps- the agency plan is to allow you to build an app to whatever spec and then transfer to the client once built and ready to go live and then the client pays for all plugins and the correct prod plan.

It also allows you to have collaborator ‘seats’ on an app that doesn’t count towards the plans seats.

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