Thank you for your reply, will keep looking for solutions, images on all of my pages are not fitting the element dimensions. Is there a workaround without using Imgix?
@anuragsaiyan & @johnny , imgix is not working for me either on version-test or live despite the status on both https://status.bubble.io/ & https://status.imgix.com/ displaying imgix is operational.
I was going to submit as a bug, however, the dropdowns didn’t match accurately for what I’m seeing. Do either of you know who &/or how to escalate this issue to?
I’ve got the same issue, could be tied to a recent fix that went live regarding race conditions with image dimensions. Has anyone submitted a bug report?
Hmm, it is over the weekend, filing a bug report is probably the best option for whoever is on call over the weekend to see. Maybe even tagging @josh ?
We’re looking into this now – sorry about the issues!
@dannyliu , what was the bug report number of the one you submitted? Trying to find it in our backend system to see why this wasn’t escalated sooner, but it’s not coming up searching for “imgix” or “resize”…
@ignytrr , sorry the bug report form was confusing – which part did you not know how to fill out? Will send the feedback to the team. @johnny is exactly right that the bug report form is the best bet in a situation like this; we have someone on-call over the weekend triaging new bug reports to detect this kind of situation (I’m only responding because I happened to check my forum notifications)
[ update @josh answered above as I was typing in this post ]
Hi all, I decided to play around with the settings my app has been successfully using for months to achieve my desired result (see screenshot below) before this imgix issue came up yesterday.
I wanted to see if i could elicit my desired results with an alternate setting(s) and possibly narrow the focus for the @bubble team to look into.
I found by changing run mode rendering from “rescale” to “stretch”, the change formatted the picture back to my desired result.
I’m still in alpha w/a small group, so my customer impact is 0 and I’m not going through my entire app to temporarily change to “stretch” and verify it looks ok while waiting for a fix.
But for those of you who are live and have a critical image(s) to display, the run mode rendering setting change to “stretch” and verify it looks ok might work for you until this issue gets fixed.
Hi @josh thanks for your reply and looking into it. I may have interpreted the bug report drop down wrong. Is “build an app” what I should have selected for this issue?? It seemed like a very high level choice at the time as I’m only working with a setting on an element…probably just the engineer in me
Ah, yes, “build an app” is the right option. I’ll suggest to the team we drop the “build” verb: the goal of that dropdown is to sort reports into the 3 major buckets of nouns we deal with, apps, plugins, and accounts
Thanks for the bug report! The behavior was caused by a small performance improvement I pushed on Friday, which I just reverted. You should see the behavior in your app go back to normal in the next few minutes as the fix rolls out to bubble servers!
Please let us know if you’re still encountering the problem