Anyone else seeing their Inspect button on the preview is gone? Mine is there but when I am screen sharing with a client, it’s not on their screen.
@fede.bubble
Just tried two different browsers and it’s the same thing for them.
Anyone else seeing their Inspect button on the preview is gone? Mine is there but when I am screen sharing with a client, it’s not on their screen.
@fede.bubble
Just tried two different browsers and it’s the same thing for them.
Hey! Do you have a screenshot available?
I was able to run debug_mode=true on a couple apps just now and preview works as expected. Is it only when screen sharing?
Share screen doesn’t make a difference.
Here is a screenshot of the corner:
First thing I thought was to make sure we were at 100% zoom.
This bug has happened in the past and Bubble had to fix it. Just FYI.
Appreciate the context! If you wouldn’t mind just sending a quick bug report so it gets logged.
Is this Chrome & PC? Just wondering bc the alignment of all your buttons and icons don’t match mine…
Notice how your slow button is nearly bottom aligned when compared to this screenshot?
Yes, the client is on a PC so we tested in Chrome and Edge.
I am on a Mac and using Brave and have no issues, also Safari works on Mac as well.
I am not going to do a bug report since it is a huge waste of time. This is my experience with doing a bug report: I have to first conquer the Bubble Bot to let me talk to a person, then I have to battle the lower tier support team that doesn’t know what they are talking about and sometimes just copies from the Bubble bot what they think I should do. Then I finally get to talk to a person that knows what they are talking about after about 5 tries. So no, I won’t do a bug report for this. Just trying to help you guys out, but won’t waste my time with a bug report. ![]()
I think customer service is always a big thing at any large company…
when I was in college, I interned for about 7 weeks in the customer service area for a very large SAAS company.
The amount of nonsense that came in on an hourly basis…daily…etc, was just ridiculous…stuff that you couldn’t even imagine.
Hey, I just started. What do I do next?
People who didn’t even read any documentation or do any kind of search…and yes, there are tons and tons of them out there that clog up customer service. It’s amazing to witness.
My mind was blown, and I decided that department wasn’t what I wanted to be anything close to…
so I completely understand the headaches. I don’t know if you can really hire enough people in the customer service department for some companies.
But also, the customer support department can be the biggest retention tool.
I would say maybe Bubble could have a separate system for power users…
not sure how they would determine that. But for power users who usually really do have a bug to report and aren’t lost in la la land somewhere…they could do a rapid response thing for them.
The power users usually find the real bugs and actively let the team know about them…until they become disillusioned, which could be happening.
So yeah, I think it would be good to have a rapid response method for power users…just not sure how to exactly define a power user
There did used to be a direct bug report form and it was glorious. I also stopped filing bug reports when they put it behind the bot.
That’s sad because a company loses out a whole lot when that happens.
I’m not that experienced with Bubble, so I always have to check if something is a bug…usually, I just think it’s my fault…
I appreciate people like you and others who know when something is a bug, and I hope they change things so you can get a rapid response team that looks into bugs you and others like you find
I would try the usual suspects:
We used a completely different browser to test and it still was showing up the same. So that checks a few boxes. I didn’t open the dev tools with them so I will have to wait till next session to check that out. Hopefully the issue is resolved by then. ![]()
I can flag to the team but without a bug report in the queue for the team not sure what will happen
Totally get it. If you post the vid here, I can run it up for ya! Thanks for the notes!
Exactly. And that’s sad. I also tend to avoid contacting Bubble support because things take a very long time to get resolved. It usually turns into many back-and-forth emails and hours wasted going in circles without getting anywhere.
I try to solve it on my own.
I try using ChatGPT.
I try the forum.
If it’s really a bug and I manage to find a workaround, I just go with it.
Only in extreme cases do I open a bug report.
I partly agree with what you say.. but I think it’s almost impossible to separate things and determine a user’s level of experience for them.
But unfortunately seeing also what is asked here on the forum, I imagine what reaches the customer service.. Once they asked me for a video proof when the video proof had already been attached.. so yes maybe some improvements on customer service should be made but I’m honest I have no idea how it could be done..
Mee too
Bubble can figure it out.
I mean, some people sign up 2 weeks ago, advertising for work…we don’t know if they’ve been around for years and just decided to create an account.
It’s not that hard for the platform to know who’s actually not just a hobbyist.
They need to take the advice I gave.
I honestly can’t believe they would skip some of the best feedback they could get from those that are willing to report bugs
yup just happened on wide screen only in one page, whole debug par just moved left and added weird white space on my page. Must be a bubble bug.
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