Let Users sign up with the same email-adress

[ewuehr]

Hi there,

I have the problem that if a the checkout (for any reason) is not finished the user will be signed in but with the satus is “not_activated”. That means he has an account but cannot log in because he didnt pay. But now because he has an account it is not possible for him to sign up a second time and go through checkout because there is an error which says “email already in use”.

I did stripe subscription so it is possible for users to cancel their subscription. But I still want them to sign up again in the future. But if they already have an account it is not possible with the same email adress.

So what should I do: Should I make a workflow that delets users if their status is “not_activated” or “cancelled”? Or is there a setting which allows users to sign up twice with the same email adresse?

Thanks for any help!

[artemzheg]

Can’t you just send confirmation email again?

[ewuehr]

What exactly do you mean?

[artemzheg]

How is your sign-up process configured?
When user sign-ups - do you send confirmation email? Or do you just create a new user and that’s all?

[ewuehr]

It is within the checkout prcess. They put in the user information and then they are signed up and sent to the checkout to pay.

[artemzheg]

So, when they signed up - do you send a confirmation email for them?

[bruno_nocode]

You can set up a detection for when the user signs up with an email that already exists.

You can then end a reset password email or direct the user to another popup.

Bruno