Log and password reset in not working

Hi

I’ve recently started with bubble. Built my first project

I’ves just come back to www.bubble.io after a few days and I can’t log in to my account (my Mac didn’t save the password)

I’ve tried the password reset and I’m not getting a reset email

I’ve tried via the bubble bot which gave me a temporary password but that didn’t work either

to check, I started a new bubble account under another email

Address and the password reset worked once but then not again

My first account has a project made for a client so it’s critical I get access

How/who can help?

Thanks

@fede.bubble Maybe you could help him out in some way?

I am pretty much a novice, so this could be useless…

Did you maybe set a password policy on your Dev account and used a different password than your normal password? - that will not reset using the password reset (I do not think?).

Also, in my app I had typed some instructions in the password placeholder and then Bubble kept saying I had data there when I didn’t. (I know that is almost definitely NOT the problem, but you sound as desperate as I spend a lot of my time :slight_smile: )

have you tried reaching out to our support team here?

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