Mobile Native Password Reset- Arrives at Blank App Screen and Freezes

Mobile Beta
1

Hi everyone,
We have our mvp up in test flight for our mobile beta. As I am testing the built in password reset it is working and not working in the following ways:

  • User enters their email (gmail) and taps the password reset
  • PopUp shows: “please check your email for the password reset link”
  • User receives email, clicks link:
    • iOS- user is immediately redirected to the app, but the screen is white. Nothing! I can close the app and open it again and it remained stuck over night.
    • android- user is redirected to a web page that let’s me reset the password. User goes back to the app and the screen is white.

Has anyone else experience similar issues to this?

2

Are you using the built in email, or are you using your own email provider and constructing the link?

3

I am using the built in email.

**Update I am using the built in email, link and reset_password view. I did not make any changes to the built in features. I did initially modify it slightly with one line, prior to going live. I added one line to have the email show that token, so that I could ensure it was working in the bubbleGo demo environment. After I verified that I removed that single line.

4

Definitely file a bug report - haven’t seen this w/ the built in reset password email

5

Thanks, will do!