I don’t know if this is even fixable right now, but there appears to be a capability issue with opening/downloading PDF files with Adobe on mobile devices.
This is an issue that has just started within the last few months, and only occurs on mobile devices, not desktop. Tested on androids phone and tablet. So iPhones may be in the clear. Also worthy to note that this is an app that has been long developed and tested with no issues for nearly two years.
Description:
A button is pushed to download a PDF. However, rather than opening the PDF for download, it opens a preview image of the PDF in Adobe.
There is something in the way of triggering Adobe to open a document properly through Bubble.io on mobile devices.
With that, rather than Adobe opening/downloading the proper PDF file, it will open the last viewed file instead.
Fixes tried:
-Ensured all workflows are setup properly. Again, things work properly on desktop as they have always been for over two years now.
-Reset workflows and buttons. Again, working on desktop, but not mobile.
-Used the link element rather than workflow.
-Tried opening external tab with just link or workflow as both just “open file” and “open file url”.
This is pretty dire to us, as we use Adobe and have integrated for our contracts and mostly everything we do is mobile. We are able to get around at this time, but still a nuisance nonetheless.