Hi bubblers, I have a web app that uses a paid postmark account to send around 400 emails per day. Last week the emails stopped working (unfortunately I was on holiday at the time so couldn’t do anything). I’m back and trying to figure out why they would just stop working. So far I’ve discovered:
Bubble workflows are all still working the same.
The API call is being sent out, but postmark is showing no sign of having received it.
My postmark account has around 1800 outgoing emails (mostly to hotmail.ch accounts) on the day it stopped working. Then a few similar every day since. I did not send these emails. I have changed the API token and added 2-factor authentication to my postmark account. I was able to re-initialise the API call from the bubble API connector, but I still can’t seem to get postmark to send emails.
I’m running short of ideas for how to figure out what is wrong - any suggestions would be gratefully received!
Are you seeing the messages queued in your Postmark account? That’ll help you identify if it’s even reaching Postmark. I also assume you’re on a paid Postmark plan?
Hi all, just to round out this conversation, I finally received a response from Postmark - they had blocked my account 9 days earlier and sent an email to my email address but spelt it wrong!! Understandable that they had blocked it, and the steps they suggested re password and API key changes were ones I’d already taken by that point, but I was extremely disappointed with their customer services. No apology for blocking my account and not informing me, no accountability for my account being hijacked (just blamed me). Not even an offer to refund for the days I wasn’t able to use it. I don’t have the time or energy to complain, but I’m much less likely to use them in the future after this experience. Having said that, on balance I will keep using them for now because their service is very very reliable aside from this incident.
