Bubble is not what it was just a few years ago. Support used to be stellar, but I feel that since they have switched to this ai interface it’s abysmal. I type everything out, and then support just asks me to type it again, and they ask for screen recordings of workflows not working for signups—as if that’s something I can get a screen recording of.
Workflows are down, and my site is sending registration emails without creating new users. I have no control over this, and it just makes me feel like I am better off planning to hire someone to build us a private application that runs on a private server. But workflow support is only available 9-6:00 and it’s 5:45. So, at best I can hope for a resolution tomorrow, and a handful of people had a terrible first experience on my site.
Has anyone found any successful methods for contacting support, or getting results for crucial errors like this in a pinch?
Verify it’s not on your side first with logs and heavy debugging while you wait for a response.
If it’s truly a bubble issue then curl up in fetal and just wait for them to be done screwing you. It’s a waiting game.
I’ve waited a week and 3 support agents for an issue before Josh himself very kindly looked into it after a comment I left on forums (mid Thanksgiving day at that) and fixed the issue himself. Basically they transferred our domain incorrectly when moving off dedicated months prior and when bubble pushed an updated around hosting it sparked our site being down.
As much as I tend to talk down on the stability & performance issues I can’t ignore the fact that Josh and Emmanuel are both very active in situations well below their job titles and will respond to threads & take communities opinion into mind simply because they care, even if the outcome isn’t what parts of the community agrees with the effort is there. They have worked very hard to make the platform what it is. Still don’t love some of the pretty serious stability issues but gotta give credit where it’s due.
It will probably never happen like exporting code. Bubble give the option to have a dedicated server. But the pricing doesn’t make sense for most Bubbler. So Bubble need to consider a way for us to manage (including revert) all updates even on shared cluster. They also need to make Dedicated option more affordable (a lot!).
It use to be around $800/month base for a dedicated option around 5 years ago as far as I’m aware, I wish they brought that back it would be a no brainer for us
Wildly confused why they won’t open up self hosting or put us all on dedicated at same cost until they work shit out at this point.
Status page isn’t showing any issues but there most definitely is today. Uptime (editor) shows 100% uptime over the last 30 days which isn’t remotely true.
Core shows 99.8% uptime which also is flawed because multiple issues this week experienced by multiple users just doesn’t show on the status page.
You can’t lock people in and have your #1 product offering be the hosting yet then have it be the worst thing about the platform with issues daily recently and weekly for the last year +
This is getting to a point of being not only unprofessional but unethical. Your clients are literally businesses, some of us running tens of thousands of dollars or more per month in advertising. This kind of stability is literally costing thousands of dollars just being burned but rebuilding the app would cost us close to $150k at this point.
Having the stability this bad and making the only solution be dedicated at $14k/quarter then having support tell people dedicated is a solution to your inability to fulfill hosting we pay for is insane.
WU was promised to fix overloads, rate limits, and bring more stability to the shared cluster but the opposite happened…
The new features being posted recently are pitched to be “great for complex apps” but so many of your users are pointing out its near unusable on our large apps and feature set just isn’t there…
WU charging bugs were answered by saying they aren’t bugs but the pricing for even creating blank items with no data references ranges from 1.5-6 WU and doesn’t match your Public documentation for pricing.
Something’s gotta change quickly and it’s not AI features.
You can go get a $5 fiverr website with the most egregious shared hosting cluster from the seller and still maintain better stability than this.
Why haven’t there been any official updates from Bubble on this, or is there another place I should be checking?
Makes it really hard to think about Bubble as anything more than a MVP/Beta builder right now…
With some really popular Bubblers leaving out of frustration of recent times, the most recent being Gregory from Buildcamp, is the writing on the wall for Bubble?
Such a great tool with so much potential, but it seems they’ve been investing in all the wrong areas (trying flashy features to target new customers/appease investors, rather than trying to improve the experience and reduce time-to-build for existing intermediate to advanced users)…
I read the post from Gregory and doesn’t come across as leaving due to frustration but more a move he believes is right for him due to his personal circumstances, one of which being an experience prior to bubble as a traditional coder.
Everybody has their own various reasons for leaving Bubble, some may out of frustration leave, others out of frustration may push more vocally for change.
If you have not yet, I recommend watching AMA from the 3rd. Very open and transparent in their discussion of current issues, projects, thinking and strategy. If their strategy is not aligning with people’s needs, they provided in that 50 minutes, everything we need to know to make the right decisions for ourselves.