I purchased a template over the weekend and when I used my card for purchase I was given a notice that the card I was using was declined (Which was odd because I had the funds to cover it 10x over).
I then proceeded to try again after re-entering the card number multiple times, checking my info each time, and the system continued to provide me a notice saying the card was declined and my purchase could not be completed. Upon using a different card’ the purchase worked’ but this morning I woke up to find $800 charged to my account (the $99 template charged 8 times).
I’ve tried contacting support and have received no response. Has anyone else experienced this?
Any tips for getting this resolved?