Hi everyone!
I wanted to give y’all a heads up that we will be removing Usersnap, the bug/feedback widget, from the mobile editor on Monday, April 7.
This tool was super helpful in the earlier stages of the alpha / beta - but has proven to not scale well in terms of working within our Success team’s processes as the active mobile user base has grown. We think we will be able to improve bug ticket response times by having mobile bugs move through the normal process instead of through Usersnap.
It was a great experiment, however, in terms of understanding how we might “meet users where they are” in terms of submitting feedback. We are using the data gathered to inform updates to the broader bug and feedback collection process.
Thanks!