[Scheduled Maintenance] Downtime Feb 25 from 11:30-11:40PM ET

Bubble shared cluster database maintenance Feb 23 11:30 pm Eastern

Bubble will be briefly down from 11:30-11:40PM ET Sunday, Feb 23 due to shared cluster database maintenance.

We apologize for any interruption this causes.

EDIT:

Getting a lot of questions about this so here it is: the team said everything will be down. Bubble itself and everything hosted in it in the shared cluster.

EDIT 2:

Scroll to the bottom for the latest info

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Love the maturity signals this gives. In days gone by you’d have probably just done it and hope no-one noticed :slight_smile: I mean this as a compliment!

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Yeah, that is really nice since we will have to place our things in order. Thanks for the info

Thanks for the information. Is this affecting live apps?

Please advise what this means to us. Will our apps stop responding? Will they be slow?

In our timezone that is peak traffic time for us. So I want to understand its implications.

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Are you kidding? You’re doing scheduled maintenance in the middle of the day on Monday in Asia Pacific, and I dare say a good chunk of the world.

11:30pm ET Sunday will be:

Monday
Auckland: 4:30pm
Sydney: 2:30pm
Singapore: 11:30am
Delhi: 9am

Why would you not do this 24 hours earlier so it falls on everyone’s weekend and outside of business hours but still in a low traffic time in North America?

How do I explain this to my clients that their apps will go down in the middle of a trading day for 10 minutes for scheduled maintenance?

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@josh24 why would you place trading-critical infrastructure on bubble?!?!

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heard Josh. Obviously I’m not part of the engineering team working on this but it’s been a long time coming. It’s necessary so we can upgrade our databases and enable a whole host of improvements/upgrades.
The team said they looked at the times with the lowest amount of traffic to try and minimize the impact. It should only be a few minutes but of course any service disruption at all sucks and we are sorry about that.

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IMPORTANT UPDATE: second downtime

A second downtime has been scheduled as a fast follow of the first to full finish upgrading our databases in the shared cluster.

Tuesday, Feb 25. 11:30 PM ET

We expect this downtime to also last ~5 or so minutes.

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I am asking again.

Can you please elaborate on what the “downtime” means?

Will apps be down? Will editor be down? Will apps be slow? Will all regions be down or some? Is there a possibility for us to display some “scheduled maintenance” bit on our apps?

How confident are we that it is 10 minutes only?

Can it be done in batches such that it is off peak hours of respective regions depending on the locations that apps serve?

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Answers:

  • everything will be inaccessible.
  • It’s worldwide
  • Apps will be down so I don’t think they’ll be able to display a message during the minutes of downtime.
  • We are extremely confident the time given is accurate (10 mins or less)
  • Cannot be done by regions
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This should be an email too!

Yes, I was about to tell the same as well.

So anyone going to our website will get what error? Site not reachable? Site not found etc?

At this time what will happen to bubble.io main website? Will it also get same unreachable error or will it have some elegant message like down for maintenance?

Possible for Bubble to prepare a generic “Under maintenance” page for all the websites and show that when the maintenance is going on?

Great. And the start time will be followed as well? Not like late by half hour etc?


@Everyone: How are you all planning to communicate this to your customers? As a prior warning? Or will you feign ignorance and tell “technical issue, we are looking into it” at the last moment? I would prefer to give a prior warning, but it is sounding silly if I say “We are going to be doing some maintenance on Monday morning when you use our platform, almost maximum”. And then it is also absurd if we say we are doing maintenance but not even have a “Under maintenance” page on the website, which is the usual norm for these.

I would use a domain redirect to a “under maintenance” page. I just set one up for free Cloudflare. Just some bold text.

Hopefully it won’t be longer than the estimated time.

Thanks for the response @ihsanzainal84 . Interesting. Are you suggesting DNS level redirection? Won’t that take time to propagate and then to get reverted? Or some other kind of redirection? Can you guide on how to go about it?

Just use whatever domain provider you are using. Most will have it somewhere. Otherwise a DNS redirect will do the trick, should be more than enough time to propagate before the 23rd.

Then just add additional downtime to your app in the maintenance page to account for the reversion.

@fede.bubble when it is down, will it show Bubble is down or site is not reachable?

This answer helps because we don’t want to show that Bubble is down to our customers. If it shows Bubble is down then we have to find an alternate routes to avoid that

Oh. You are suggesting to do the redirect now itself? Why would you want to do that? Shouldn’t we do the redirection business just for the ten minutes window that is being talked about? That is the reason I felt redirection seems like an overkill as we would want to redirect people to another page only for that brief period.

Good question. Would need clarification on this too.

It won’t, your page just won’t load. It won’t redirect to Bubble or anything.

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