It’s a focus on ‘how should Bubble attract new users’ whilst failing to recognise that 80% of Bubble’s revenue will be from like 20% of customers (people who contract agencies and freelancers), and those customers are ones that aren’t interested in AI stuff.
Bubble’s marketing is all about the ‘you can be your own technical cofounder’, when actually that’s the exception rather than the norm (anecdotally).
And VCs themselves are shifting their focus to real #s and are not satisifed with hockey stick growth
Hi all – @ralphlasry’ s speculation here is on point. As I announced, we’ve now taking a much tighter policy with making sure our status page is updated whenever we suspect there’s something going on affecting multiple apps, as well as always erring on the side of paging engineers. Pretty much all of our recent incidents haven’t affected the vast majority of our user base.
I realize this leads to the opposite problem – our status page looks really noisy – but we’d rather err on the side of avoiding people seeing a problem with their apps but no status page update, vs the other way around. We’re working to clean up some of the noise by isolating some of the incidents (currently, it’s been showing up on our status page when we respond to a Dedicated box going down, which we are working on updating our tooling to hide, since it’s not relevant to anyone but the specific affected customer), as well as getting more consistent at retroactively indicating the severity once we’ve gotten to the bottom of the issue. This should be improving over time, but we decided it was better to initially over-correct in the other direction and get very fast and transparent about responding to problems.
We do plan to continue posting public postmortems for large-scale incidents that have a meaningful impact on our overall uptime across the majority of our user base.
Starting earlier this week, we froze production deployments for Thanksgiving / Black Friday, and won’t be resuming til Monday (with an exception for time-critical fixes in response to production issues, following a very strict internal approval process: we have not had to make an exception so far)
This is great and all but we are literally still down. DNS hasn’t been touched since June 2022. We went offline when this all started. Support said it was a DNS error on our side because bubble changed the required A records (without notifying us in August). This didn’t sit right with me because we would’ve seen impact in August but they reassured that this was the issue. We’ve updated them over 24 hrs ago and the site is still 100% down due to a cloudflare error that started when this whole “main cluster issue started”.
4 support tickets and now into 42 hrs of being down during Black Friday week/weekend which our client collected payment from their customers for packages specifically to advertise on their bubble built marketplace and will now have to refund to tens of thousands of dollars.
24/7 support gave us no response and it took over 30 hrs to get a response from an actual person that wasn’t just a canned email
Update: Josh responded below and contacted via DM. We were still down due to a very edge case scenario around bubbles cloudflare setup with us being ex dedicated. He personally took the time to look into it and was able to get us back up and fixed very quick. A bit of damage control on the client side but with Josh’s help they will be able to fulfill promises made to client for the most part and avoid mass refunds. 
@chris.williamson1996 Please DM me the email you’re using to contact support – I checked under the one associated with your forum account and the last message I see is from April. Also, please DM me the app name / domain name you’re using. I will double-check what’s going on (I do see some correspondence with my team with CloudFlare about some DNS issues affecting one app, not sure if it is you or not)
If an exception is made, can you inform the Bubble community? 
How does Bubble categorize Major Outages, Partial Outages and Degradation in Performance?
Maybe if there’s an outage affecting some users it can be marked as a minor outage and indicated in the incident details.
And only use Major Outages if it impacts the greater apps / most apps.
Re: dedicated outages, is that being accounted under Main Bubble Cluster on the status page?
We really need an option to install Bubble on our own servers like with WordPress. I’d happily pay $300-400/mth for a self-host license (plus my own hosting costs) just to host it myself and avoid Bubble’s outages and buggy releases to live apps.
I don’t understand why this hasn’t happened yet, tbh. Many other no-code/low-code tools offer a self-hosted option at an increased fee, and I’d love to see Bubble do the same. I’d rather not have to learn another platform and rebuild our entire (complex) app.
Intellectual property and development time. Why would Bubble invest in making apps portable if it means less subscription income for them?
It wouldn’t necessarily mean less subscription for them. I said in my comment I’d pay more for this, probably around double. I’d bet a lot of others who are profitable would do the same.
For the IP topic, if others can do self-hosted for an increased license fee, I’m sure Bubble could do it.
This.
We are on a Enterprise here and had no issues at all this month, but I found odd the whole AI trend since Bubble is already the easiest to build, while we have the ideaboard full of good requests.
Not on the native mobile idea, as this is the most voted one, but it seems that the Directors tried to profit on a poor planing this year.
My highest recommendation would def to have a dozen tiers of amazon dedicated instances from $350 to the current Enterprise. They already have most of the structure with Amazon to build that, all they had to do was to grab the current plans, add the cost of the amazon server, and offer it to whoever wants to test it. Be done with it.
Let the initial pricing there for people to validate ideas, but actually offer a decent server for those who already have thousands of users.
I bet a ball that we have hundreds, if not thousands of apps that wouldn’t mind payming more for a stable server, but won’t upgrade to Enterprise because of the extravagant pricing.
You have a great point. I bet the number of people willing to pay a reasonable price for enterprise would actually generate more revenue than the few dedicated and enterprise platforms that can currently afford it.
IMO bubble charges as if they are a super premium product, which don’t get me wrong I think they’re amazing, but the pricing doesn’t match the stability of the platform or editor.
I’d love if they had a rethink on the dedicated and enterprise plans. They need something that ticks boxes on pricing and reliability and it seams like a no brainer.
That’s so disappointing
Playing devils advocate, my software team of 6 cost me $500,000 this year… And I don’t even get to make changes to the software they write because I can’t. (We write enterprise level software applications in PHP/MySQL). Funny enough, other than big data and the mass amount of people that use our software, most of what we do could technically be done in Bubble. If you think about it, most software now-a-days is just CRUD… Create, read, update, delete… and some API usage.
So even if I was paying $5000/month for an insanely fast Bubble that could handle big data (I mean big data… like gigs of database and hundreds of thousands in lists, billions of records…), was extremely reliable, and could handle tens of thousands of people hammering my system, then I’d be coming out way ahead - Because I don’t have to BE a software programmer to use Bubble. However, I still only use Bubble for MVP’s… small prototypes that don’t handle a lot of folks or lots of data.
Just a thought this morning.
I’m in agreement with everyone about the priorities. This AI stuff is nonsense. Make Bubble better at enterprise level software - Big Data, Big Users, SLA’s (with better reliability and stability), and ability to have self-hosting without locking me into Bubble. Those are the folks who are going to spend money… Like me!
true!
i agree.
bubble would be used by SMBs to enterprise for everything cos of the time and dev money it saves.
theyd happily pay 10k plus a month
however crud with 10M records costs too much and wflows with 10k-10M things take too long/is too unstable to be viable.
hurry up, otherwise the combination of xano backend + weweb frontend will eat your lunch.
