Hi, Im building a tutoring platform where you can book, reschedule lessons, and chat with tutors. I want to add notifications, I will set up emails, but are email notifications enough?
I want to make sure the user is aware that their lesson has been booked, that their lesson has been rescheduled, or that someone sent a message.
And is sending an email enough? Or should I also set up in-app notifications so the user can view them, play a sound when a new one appears, or maybe even add phone messages with some software?
Any/all of them could work honestly. For me, email notifications are almost a prerequisite. In-app notifications or phone message notifications are a huge plus though especially if you need a user to do something or if the notification is something important.
I suggest you assess your users and your app e.g. will my users always be active within the app? Will my app be a native mobile app? What’s the core goal of these notifications i.e. will a user need to confirm something?
You’d also need to think about the cost implications be it through WUs or third-party APIs for phone messages
Doing so will help you decide if email is enough or do you need push notifications, in-app, etc.
