The bigger problem here is that:
- a SaaS introduced their own system of organisation without warning
- the SaaS ignored user’s existing systems
- the SaaS failed to offer the same system quality that was previously available (1 click as opposed to 1 click > search > 1 click)
- the SaaS failed to innovate to compensate (eg. offering the ability to pin regularly used tables)
- the SaaS does not test the app as ‘Users’ or ‘Freelancers’, otherwise they would have recognised a degrade in UX for power users before releasing
I’m usually a Bubble advocate but this is a change management fail.