I have an API which calls Shopify to get conversion summary. It is setup correctly in the API connector and initialized as well. But when I use the same API in the backend WF i do not get any results.
If I re-run the API using the same parameter later in the API connector, I get the results. What might be causing this issue?
The easiest way to debug this is to create a log data type and store the Result of step X's raw body text. That will let you see the error message from Shopify. If you still get stuck, then replace the Shopify URL in the API Connector with a webhook catcher from a site like https://webhook.site and that will let you see / investigate the raw JSON payload.
raw body text comes up empty. What do you mean use webhook catcher url in API connector?
@georgecollier
Share screenshot of your settings in action and API connector
It’s very obviously something wrong with your webhook, you have to fix the Request data part. Show a screenshot of the backend workflow parameter/request data itself. I remember for this you had to manually delete “initialize” or something after initializing it.
For every api call used as action in an app, ensure you check box for continue with errors and other box for headers. Then have data type called API Fails with fields of text for message, code, body, type, raw and maybe another for location of app.
After every api action do a create new thing, api fail with condition only when result of previous step returned an error is yes. Populate fields with previous step error message, code, body and raw text. Store anything else helpful like dates depending on what api provider gives in their dashboard to find calls.
This will save you headaches like not seeing raw text, because error message, code and body are stored…more often than not with errors the raw text is empty and it’s the error message, code or body that give details, but raw text can help so should be included. Header dates are helpful often too.
With that, it’s simply to debug api errors, and you can expand that to include a database trigger change for a new api fail record creation to email and alert admin.
This saves so much time. I was just testing a pdf creation, which at 1pm worked, at 2pm didn’t and my api fail records showed insufficient funds as reason.
Yeah this
@lindsay.esterman currently API Connector responses aren’t logged in server logs which makes debugging hard. Surely this could be an easy add 
If there’s pushback because of security concerns then 1. the API call response is already visible to the client for front-end workflows 2. the user is likely using the result in subsequent actions which are logged anyway
This would be a big QoL improvement, for what I hope is very little effort!
I don’t even bother. I just send metadata and inspect the logs of the API provider. Stripe has the most detailed inspector of any platform. OpenAI’s logs are pretty good, etc.
Up to you bud, sorry
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And for all the API providers that do not provide such robust logs, having the records in bubble is easiest way to debug.
When i try to print the raw body text I get firstVisit as null
{
“data”: {
“order”: {
“customerJourneySummary”: {
“ready”: false,
“customerOrderIndex”: null,
“daysToConversion”: null,
“momentsCount”: null,
“firstVisit”: null,
“lastVisit”: null,
“moments”: {
“edges”:
}
}
}
},
“extensions”: {
“cost”: {
“requestedQueryCost”: 13,
“actualQueryCost”: 7,
“throttleStatus”: {
“maximumAvailable”: 2000,
“currentlyAvailable”: 1993,
“restoreRate”: 100
}
}
}
}
But when I run the same API from API connector with the same orderID, this is the output I am getting
{
“body”: {
“data”: {
“order”: {
“customerJourneySummary”: {
“ready”: true,
“customerOrderIndex”: 1,
“daysToConversion”: 1,
“momentsCount”: {
“count”: 1
},
“firstVisit”: {
“id”: “gid://shopify/CustomerVisit/xxxxxxxxx”,
“occurredAt”: “2026-04-06T08:47:06Z”,
“landingPage”: “xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx”,
“landingPageHtml”: “The first page they visited was <a href="xxxxxxxxxxxxx">/products/xxxxxxxxxxxxxxxxxxxxxxx”,
“referrerUrl”: null,
“referralCode”: null,
“source”: “an unknown source”,
“utmParameters”: {
“campaign”: “WAGS_PT”,
“source”: “WAGS”,
“medium”: “PT”,
“term”: null,
“content”: null
}
},
“moments”: {
“edges”: [
{
“node”: {
“occurredAt”: “2026-04-06T08:47:06Z”
}
}
]
}
}
}
},
“extensions”: {
“cost”: {
“requestedQueryCost”: 13,
“actualQueryCost”: 10,
“throttleStatus”: {
“maximumAvailable”: 2000,
“currentlyAvailable”: 1990,
“restoreRate”: 100
}
}
}
},
“error”: {
“status_code”: 200,
“status_message”: “OK”,
},
“returned_an_error”: false,
}
I am not seeing any errors as well
This is not present in the sample you posted when you say tried to print, why not?
When i try to print the raw body text I get firstVisit as null
{
“data”: {
“order”: {
“customerJourneySummary”: {
“ready”: false,
“customerOrderIndex”: null,
“daysToConversion”: null,
“momentsCount”: null,
“firstVisit”: null,
“lastVisit”: null,
“moments”: {
“edges”:
}
}
}
},
“extensions”: {
“cost”: {
“requestedQueryCost”: 13,
“actualQueryCost”: 7,
“throttleStatus”: {
“maximumAvailable”: 2000,
“currentlyAvailable”: 1993,
“restoreRate”: 100
}
}
}
}
But when I run the same API from API connector with the same orderID, this is the output I am getting
I am not getting this when the API is called in a backend workflow. This is the complete raw body text
{
"data": {
"order": {
"customerJourneySummary": {
"ready": false,
"customerOrderIndex": null,
"daysToConversion": null,
"momentsCount": null,
"firstVisit": null,
"lastVisit": null,
"moments": {
"edges": []
}
}
}
},
"extensions": {
"cost": {
"requestedQueryCost": 13,
"actualQueryCost": 7,
"throttleStatus": {
"maximumAvailable": 2000,
"currentlyAvailable": 1993,
"restoreRate": 100
}
}
}
}
I get the status_code and status_message only when I run the API in API connector tab.
And you’re 100% certain you don’t have two of same call? Perhaps one set to use as Data and a second set to use as action?
Also what do you get if you change setup to use approach of api fail data type that saves all fields? And setting to always save after the call is ran to get more than just raw body text printed?
Yes, there is only one API call with response type as Action.
These are the responses I get when I create an API Fail data type and log fields separately there
Does Shopify provide any logs to check your api call requests? If they do, it would be helpful to see what they receive when sending request via BWF, or create a data type for testing what the call is populated with when it’s sent to ensure all parameters are as expected.
Shopify does not have any tool to monitor API requests. I send only one parameter to the API call (order-id). It is sent correctly, I can see it in the logs
I was able to find the root cause, The issue was that I was making the API call to get conversion info as soon as the order was created but conversion information was not available at this point.
I scheduled this call after 10mins. It is working correctly now.
Thanks,
RP
