Forum Academy Marketplace Showcase Pricing Features

API workflows triggered (can see in scheduler) but not working

Need help
#1

Hi Folks,

I have successfully scheduled API Workflow and API Workflow on a list through an Admin button.

1, Events all showed up in the Scheduler
2, On the Preview page “step-by-step”, it shows “Search for xxx list” , and a list of right items indeed showed up.
3, No Red-flag at the error-panel.
4, to test if the button and workflow are completely off, I also set a front-end “change a thing” with the same button click and it works perfectly.

BUT, the 2 expected API workflows effects didn’t happen: Sending email &. Reset the value of a field ( Balance ) on a list of data

I really couldn’t figure what what went wrong. I’ve checked all configurations and it seems right .

Trigger API Workflow on a list "dailyrest"

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The “dailyreset” API Workflow on a list

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Trigger API Workflow on a list "sendemail"

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The “sendemail” API Workflow on a list

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Thanky ou

W-O

#2

Hi there, @WildlyOptimistic… the first two things that come to mind are privacy rules or maybe your scheduler is paused. Have you checked both of those things already?

Best…
Mike

#3

Hi Mike,

Yes. I’ve checked " ignore privacy rule" here. Is it enough ?

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I also have set in the privacy setting that others can view all.

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Anything else I should check ?

#4

Ignoring privacy rules when running the backend workflows should be enough there. Is your scheduler paused?

#5

No I didn’t pause anything.

How do I check if it is paused and how to stop it from being paused ?

#6

No I didn’t pause anything.

How do I check if it is paused and how to stop it from being paused ?

#7

Go to the Logs >> Scheduler tab, and look for a button at the top that says Resume tasks. If you see that button, click it. If the button shows as Pause tasks, then your scheduler isn’t paused.

1 Like
#8

Hi Mike,

Yes it seems work if I press the Resume button.

But how come it got paused at the first place ? I want to make sure it won’t get paused without me knowing or understanding.

Thank you

#9

I have no idea. In theory, it can’t get paused unless someone clicks that button, but I suppose anything is possible because it’s software. I wouldn’t worry too much about it, but now you know about that button.

1 Like
#10

thank you Mike.
Have a great rest of the Sunday:)

1 Like